Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
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MELLISSA RYAN

Lavington,NSW

Summary

I am a Retail sales specialist with strong expertise in driving sales, enhancing customer experiences and optimising store operations. I'm adept at team collaboration, and proficient in inventory management and customer relations. I'm known for reliability, fostering productive team environment, and having an enthusiastic approached towards meeting KPI's.

Overview

9
9
years of professional experience

Work History

Sales Representative

ReConnect Communications
01.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilised CRM software to manage client information, track leads, and monitor sales progress.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Trained new employees on customer service, money handling, organizing strategies and CRM software.

Administration and Sales

AOF Commercial Solutions (formally known as Andrews Office Furniture)
07.2019 - Current
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Kept detailed records of daily activities through online customer database. (Xero and Quickbooks)
  • Developed, maintained and utilised diverse client base.
  • Consulted with businesses to supply accurate product and service information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.

Hospitality Allrounder

Fox and Brew Café
09.2018 - 01.2019
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.

Hospitality Allrounder

Jindera Pizza & Pasta
01.2016 - 07.2019
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.

Education

YEAR 12 -

MURRAY HIGH SCHOOL
01.2018

Skills

  • Excellent communication skills with customers and co-workers
  • Quick learner and is able to work in a fast paced environment
  • Client acquisition and retention
  • Strong computer literacy and experience with CRM software including Xero, QuickBooks and Salesforce
  • Highly organised and well presented
  • Attention to detail
  • Managed for interim period
  • Acknowledging and achieving KPI'S

References

  • Mark Lynch, Former owner of Jindera Pizza & Pasta, 0409 609 553
  • Robbie Wenke, Manager Fox and Brew Café, 0428 590 439
  • Jacquie Palmer, Colleague at AOF Commercial Solutions, 0400 256 330

Activities

  • Listening to music
  • Playing piano
  • Spending time with family and friends
  • Going to the gym
  • Playing basketball for exercise

Timeline

Sales Representative

ReConnect Communications
01.2024 - Current

Administration and Sales

AOF Commercial Solutions (formally known as Andrews Office Furniture)
07.2019 - Current

Hospitality Allrounder

Fox and Brew Café
09.2018 - 01.2019

Hospitality Allrounder

Jindera Pizza & Pasta
01.2016 - 07.2019

YEAR 12 -

MURRAY HIGH SCHOOL

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MELLISSA RYAN