Melody Cochrane
Blackwater
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations
Overview
15
15
years of professional experience
Work History
Receptionist
Coalfields Mechanical and Towing
06.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately. Carried out basic invoicing.
Housekeeping Supervisor
Village on Blain
01.2022 - 05.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Staff of up to 12.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
Housekeeping Supervisor
Discovery Parks
01.2021 - 01.2022
- Organized staff, creating timetables, stock takes, linen orders, adhering to restrictive time schedules,.
- Conducted regular room inspections to verify compliance with housekeeping standards
All-Rounder
Department of Education QLD
01.2019 - 01.2020
- Trained & committed to government standard of school cleaning
- Completing all cleaning, gardening and maintenance jobs safely and quickly.
Call Agent
Telstra Call Centre
01.2010 - 01.2019
- First point of call for many members of the public during an emergency event e.g., floods, car crash, victim of crime, medical emergency
- Services included 1234, 1225 and other supplementary directory services (national and international).
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Trusted with training new recruits and offering ongoing assistance throughout their development and probation period
Skills
- Open manual license
- Blue Card
- White Card
- Standard 11
- Client communication
- Record management
- Reception operations
- Customer service
Hobbies and Interests
- Reading
- Animals
- Psychology
- Art
- Movies
- Wellness
References
Tylor - CMT S- 0421 279 883
Tierna - CMT 0413 306 579
Kahleana - CMT - 0407 128 109
Timeline
Receptionist
Coalfields Mechanical and Towing
06.2023 - 09.2024
Housekeeping Supervisor
Village on Blain
01.2022 - 05.2023
Housekeeping Supervisor
Discovery Parks
01.2021 - 01.2022
All-Rounder
Department of Education QLD
01.2019 - 01.2020
Call Agent
Telstra Call Centre
01.2010 - 01.2019
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