Summary
Overview
Work History
Education
Skills
Travel History
Timeline
Generic

Melody Duncan (Wiskich)

Oak Flats,NSW

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Energetic and friendly who works well with others. Mature and determined with a "can-do" attitude. Pride myself on professionalism and customer service. Experienced in sales and well travelled.

Overview

12
12
years of professional experience

Work History

Travel Agent

Flight Centre
01.2020 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Gymnastics Coach

Gymtastic Kids PTY LTD
01.2012 - 12.2019
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.

Bartender

Moss Vale Hotel
06.2018 - 04.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Senior Hairdresser

Gossip Enterprises
07.2015 - 12.2018
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.

Education

Certificate IV - Travel And Tourism

ITFE
Institute Of Training + Further Education
03.2022

Certificate III - Travel

ITFE
Institute Of Training + Further Education
11.2020

Certificate III - Hairdressing

TAFE NSW
SWSI Liverpool
12.2015

High School Diploma -

Picton High School
Picton, NSW
11.2015

Advanced Coach - Gymnastics Coaching

GYMNSW
Sydney, NSW
2014

Skills

  • Microsoft Office
  • Retail Sales
  • Commission Tracking
  • Client Consultations
  • Relationship Management
  • Time Management
  • Travel Knowledge

Travel History

  • Northern Territory
  • Queensland
  • Tasmania
  • Victoria
  • Austria
  • Canada
  • Cook Islands
  • Croatia
  • Fiji
  • France
  • French Polynesia
  • Germany
  • Greece
  • Italy
  • Liechtenstein
  • Mexico
  • New Caledonia
  • Slovenia
  • South Africa
  • Switzerland
  • United Kingdom
  • United States (Hawaii, Alaska and Mainland)
  • Vanuatu
  • Zambia
  • Zimbabwe

Timeline

Travel Agent

Flight Centre
01.2020 - Current

Bartender

Moss Vale Hotel
06.2018 - 04.2019

Senior Hairdresser

Gossip Enterprises
07.2015 - 12.2018

Gymnastics Coach

Gymtastic Kids PTY LTD
01.2012 - 12.2019

Certificate IV - Travel And Tourism

ITFE

Certificate III - Travel

ITFE

Certificate III - Hairdressing

TAFE NSW

High School Diploma -

Picton High School

Advanced Coach - Gymnastics Coaching

GYMNSW
Melody Duncan (Wiskich)