Melody Duncan (Wiskich)
Oak Flats,NSW
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Energetic and friendly who works well with others. Mature and determined with a "can-do" attitude. Pride myself on professionalism and customer service. Experienced in sales and well travelled.
Overview
12
12
years of professional experience
Work History
Travel Agent
Flight Centre
01.2020 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Gymnastics Coach
Gymtastic Kids PTY LTD
01.2012 - 12.2019
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
Bartender
Moss Vale Hotel
06.2018 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Senior Hairdresser
Gossip Enterprises
07.2015 - 12.2018
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
Education
Certificate IV - Travel And Tourism
ITFE
Institute Of Training + Further Education03.2022
Certificate III - Travel
ITFE
Institute Of Training + Further Education11.2020
Certificate III - Hairdressing
TAFE NSW
SWSI Liverpool12.2015
High School Diploma -
Picton High School
Picton, NSW11.2015
Advanced Coach - Gymnastics Coaching
GYMNSW
Sydney, NSW2014
Skills
- Microsoft Office
- Retail Sales
- Commission Tracking
- Client Consultations
- Relationship Management
- Time Management
- Travel Knowledge
Travel History
- Northern Territory
- Queensland
- Tasmania
- Victoria
- Austria
- Canada
- Cook Islands
- Croatia
- Fiji
- France
- French Polynesia
- Germany
- Greece
- Italy
- Liechtenstein
- Mexico
- New Caledonia
- Slovenia
- South Africa
- Switzerland
- United Kingdom
- United States (Hawaii, Alaska and Mainland)
- Vanuatu
- Zambia
- Zimbabwe
Timeline
Travel Agent
Flight Centre
01.2020 - Current
Bartender
Moss Vale Hotel
06.2018 - 04.2019
Senior Hairdresser
Gossip Enterprises
07.2015 - 12.2018
Gymnastics Coach
Gymtastic Kids PTY LTD
01.2012 - 12.2019
Certificate IV - Travel And Tourism
ITFE
Certificate III - Travel
ITFE
Certificate III - Hairdressing
TAFE NSW
High School Diploma -
Picton High School
Advanced Coach - Gymnastics Coaching
GYMNSW