Melody Durupt
Sydney,Australia
Summary
Results-oriented problem solver with extensive experience in project design and project management. Proven track record of increasing profit by optimizing processes and building strategic relationships with key stakeholders.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Technogym Australia
07.2022 - Current
- Championed product and digital solution initiatives for healthcare, corporate, and performance facilities, driving improved performance and revenue, emphasizing sales and system optimization
- Developed tailored business cases and solutions for facility managers, utilizing a combination of equipment, software, and integrations, showcasing strong project management skills
- Identified and pursued new leads and opportunities across NSW, fostering strong relationships with clients and industry experts
- Negotiated marketing partnerships with key stakeholders, including securing exclusivity and marketing rights with the Australian Open.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
- Generated leads through networking, cold calls and industry connections.
- Utilized customer relationship management systems to document client interactions.
- Communicated by phone, email and traveled for face to face contact for 500+ accounts.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented aprofessional image consistent with company's brand values.
Customer Service & Logistics Specialist
Technogym Australia
10.2021 - 07.2022
- Managed end-to-end projects from order processing to delivery, ensuring compliance and customer satisfaction, highlighting operations expertise
- Provided support to clients in utilizing Technogym digital products and services, optimizing their experience and increasing retention, emphasizing system optimization.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Tracked and managed transfer paperwork such as packing lists.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Created and managed budgets related to logistics and transportation.
Corporate Wellness Manager
ClubLINKS
- Led the launch of a corporate wellness brand targeting employees of the Reserve Bank of Australia.
- Achieved a 233% increase in gym usage within the first 3 months, showcasing efficient marketing and sales skills
- Managed the space refurbishing program and program design, ensuring attention to detail and data safety, emphasizing operations excellence.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
National Site Manager
BBR
- Oversaw planning and logistics for event sites, ensuring safety, flawless operations, and stakeholder satisfaction, showcasing strong project management and operations skills
- Achieved a 22% increase in occupancy and a satisfaction rate of 4.7/5 through effective management and last-minute promotions, emphasizing system optimization.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated with local building inspectors to verify compliance with all building codes and regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Club Manager
AF Riverwood
- Managed the day to day activities of a 24/7 fitness facility and managing, highlighting operational expertise.
- Increased retention by 83% in the first month, showcasing adaptability and customer service skills.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Increased occupation rates by maximising space usage and layout for optimal member experience.
- Enhanced club image by implementing targeted marketing strategies and outreach leading to 35% increase in acquisition of members.
- Increased staff performance and engagement via motivational leadership.
Team Leader
YMCA UNSW
- Managed a team of 45 fitness instructors, increasing group exercise occupancy by 21% in 6 months, highlighting project management skills
- Optimized facility layout for potential revenue increases, showcasing system optimization expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Franchise Opening Manager (Contract)
F45
Project Manager (Contract)
Objectif Sciences International (OSI)
01.2017 - 04.2017
- Planned and executed a research camp itinerary, achieving high participant satisfaction and delivering the project on time and within budget, showcasing strong project management skills.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Project Manager (Full-time)
Graham Humphreys Architecture, Hervey Bay Design Group
01.2012 - 01.2015
- Managed architectural projects from inception to completion, ensuring client satisfaction and adherence to budget and deadlines, highlighting project management skills.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Architect (Sole Trader)
Archigame
01.2007 - 01.2010
- Led projects from start to finish, negotiating with authorities and coordinating trades to ensure successful completion, emphasizing project management skills.
- Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Developed comprehensive project documentation, including site plans, elevations, sections, and details for clear communication of design intent.
- Verified construction documentation to meet client requirements and vision.
- Balanced aesthetics with functionality by creating architectural designs that met both visual appeal and practicality requirements.
- Conducted thorough site analysis before beginning any new construction or renovation projects.
- Applied creative problem-solving skills to address unique challenges in the architectural design process.
- Assisted clients in obtaining required permits from local authorities throughout all stages of the approval process.
- Completed comprehensive code compliance evaluations to scrutinize projects against established architectural criteria.
- Designed lighting systems for buildings by considering energy efficiency, task lighting and ambient lighting.
- Designed acoustic properties of buildings by determining materials and construction techniques to reduce noise transmission and improve sound quality.
Product Manager (Contract)
Objectif Sciences International (OSI)
Instructor (Casual)
Objectif Sciences International (OSI)
01.2015 - Current
- Www.fitandfunlife.com Since 2015 Provided personal training and exercise programs to clients, achieving a 66% conversion rate of leads into paid clients, emphasizing sales skills.
Education
MBA -
Australian Institute of Business
AdelaideMaster in Architecture -
National University of Architecture
Nancy (France)Cert III & IV in Fitnes in -
FIT College
Hervey Bay, QLDSkills
- Project Management
- Operation Management
- Strategic Planning
- Data & market analysis
- Complex Problem-Solving
- Customer Relationship Management
- Negotiating skills
- Adaptability
- Performance Tracking
- System optimization
Certification
White Card
PADI Dive Master / CMAS ***
Swimming Instructor (AUSTSWIM)
Work with children check
Police check
RSA
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Regional Account Manager
Technogym Australia
07.2022 - Current
Customer Service & Logistics Specialist
Technogym Australia
10.2021 - 07.2022
Project Manager (Contract)
Objectif Sciences International (OSI)
01.2017 - 04.2017
Instructor (Casual)
Objectif Sciences International (OSI)
01.2015 - Current
Project Manager (Full-time)
Graham Humphreys Architecture, Hervey Bay Design Group
01.2012 - 01.2015
Architect (Sole Trader)
Archigame
01.2007 - 01.2010
Corporate Wellness Manager
ClubLINKS
National Site Manager
BBR
Club Manager
AF Riverwood
Team Leader
YMCA UNSW
Franchise Opening Manager (Contract)
F45
Product Manager (Contract)
Objectif Sciences International (OSI)
MBA -
Australian Institute of Business
Master in Architecture -
National University of Architecture
Cert III & IV in Fitnes in -
FIT College
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