Melody Hockey

Buderim Gastoenterlogy Centre

Sunshine Coast, Queensland

06.2004 - 06.2024

Managed patient scheduling and appointment confirmations for gastroenterology services.
Assisted in processing patient intake forms and collecting necessary information.
Maintained accurate medical records and ensured compliance with privacy regulations.
Coordinated communication between patients and medical staff to address inquiries.
Operated multi-line phone system, directing calls to appropriate departments efficiently.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Greeted and checked in patients, updating patient information in computer system.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Processed referrals for specialist care when requested by physicians or patients.
Ordered office supplies as needed to maintain inventory levels.
Communicated with patients with compassion while keeping medical information private.