Melody Huang
Account Management And Develop
Sydney,NSW
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Broad-based client management skills and all rounder. Strong leader with proficiency in growing professional network, influencing decision-makers, and devising effective strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Business Development Manager
Inseego Corp.
Sydney, NSW
03.2021 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated, prepared and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Worked with existing customers to increase purchases of products and services.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Created reports and presentations detailing business development activities.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Represented company and promoted products at conferences and trade association meetings.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Collected data and performed customer needs analysis.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth..
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Consistently exceeded quotas through penetration of new accounts.
- Completed and submitted monthly reports to support executive decision making.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Applied consultative selling techniques to prospect senior management to close business.
- Scheduled promotional activities in accordance with available inventory and staff resources.
- Consulted with product development teams to enhance products based on customer interest data.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Applied strategic negotiation and sales closing skills to bring in 50 new accounts over one month.
Account Manager-America & Europe Client Relations
Everstone International P/L
Sydney, NSW
02.2016 - 01.2021
- America & Europe client relationship and marketing strategy, Participates in developing and implementing the strategic plan that supports the organization's vision and goals.
- Closely work with clients and internal stakeholders across different cultures and time- zones.
- Participates in supporting leadership team in setting policies and determining strategies, to meet or exceed revenue, profit, and cash flow commitments to organization, including support to identify opportunities for new business creation.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Support analyses of current and future industry trends and organizational needs.
- Participates in performance processes by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, and addressing performance problems and issues promptly.
- Strong business knowledge and experience with ability to provide reports and analysis, develop and implement strategic plans.
- Skilled in planning, organizing, directing and coordinating wide variety of activities.
- Optimize systems and processes to assist team, clients and business to operate efficiently and support our business growth strategy.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Liaised between account holders and various departments.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Developed process improvements to increase efficiency and productivity and presented to management for approval.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Provided account oversight, validating practices and verifying contract compliance.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Managed book of business worth $2 million across 25 accounts
Financial Accountant & Administration
Yana International P/L
02.2012 - 02.2016
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Cultivated and strengthened customer relationships through exceptional service and proactive follow-up.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Provided administrative support, including processing purchase orders, service contracts and financial reports.
- Codified office structures and processes to promote teamwork and performance.
- Drafted informative reports regarding upcoming projects and required resources.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Helped colleagues with day-to-day work and complex problems by applying motivational and analytical strategies.
- Supported timely and accurate administrative task completion.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Extracurricular activities.
- Publicity department chairman of International Student Helping Board Committee (non- profit student society) – 2010.
- Additional role - Head of Christian student union marketing sponsorship coordinator –.
- Produced timely and accurate financial and progress reports and submitted for consideration during key decision-making process.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
Bachelor of Accounting -
Macquarie University
Sydney, NSW 02.2009 - 01.2012
Skills
Business development and planning
undefinedAccomplishments
- Exceeded quarterly objectives by as much as 10% on a regular basis.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Achieved CRM update troubleshoot by completing all customer updates with accuracy and efficiency.
- Resolved product issue through consumer testing.
Additional Information
- President of Christian student union (Macquarie University)– 2010
- Additional role - Head of Christian student union marketing sponsorship coordinator – 2010-2012
- Tutor on math & economy subject within Christian student union – 2011-2012
- Casual Event organizer & head of MC (Vision Event management)- 2012-2013
Timeline
Business Development Manager
Inseego Corp.
03.2021 - Current
Account Manager-America & Europe Client Relations
Everstone International P/L
02.2016 - 01.2021
Financial Accountant & Administration
Yana International P/L
02.2012 - 02.2016
Bachelor of Accounting -
Macquarie University
02.2009 - 01.2012
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