Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Mackay

Forest Hill,Australia

Summary

Skilled security professional with a strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure a secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, customer service, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.


Overview

23
23
years of professional experience

Work History

Site Event Manager – NYE Sites & Moomba

Momentum Events
12.2017 - Current
  • Carry out the marking up of sites from plans
  • Liaison with Melbourne City council representatives, VIP guests, security and contractors
  • Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
  • Oversaw logistics for multi-day events, including scheduling.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Coordinated with vendors to secure high-quality services, ensuring memorable event experiences.
  • Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies from start to completion of event.

ECC/E.O.C

Various
01.2011 - Current
  • Perform the security and safety representative position in E.O.C (Emergency Operations Centre) & E.C.C (Emergency Control Centre) at various events, festivals and venues
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Supervisor/2IC Manager

NSA Security, AIG Security, GSS & MA Security
01.2011 - Current
  • Supervise events/venues, oversee employee well-being and assist as 2IC other supervisors and managers
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Liaison with event/venue manager & staff
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Manage VIP areas, perform B.O.H duties and carry out Escorts when required
  • Supervise and perform F.O.H duties as needed
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Service/Event Staff

NSA, SPARK EVENTS & OTHERS
01.2011 - Current
  • Carrying out customer service duties in F.O.H at venues & events (Sydney Myer Music Bowl, Forum, Palais Theatre, Festival Hall, Rochford Winery, PICA etc.)
  • Working with the event manager & staff as an usher, ticketing, credential allocation and list management
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Oversaw event operations to keep running smoothly.
  • Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
  • Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Increased event safety, conducted thorough venue inspections before and after events.
  • Developed and distributed event materials, such as programs and schedules, enhancing attendee engagement.
  • Streamlined ticketing process, reducing wait times for attendees.
  • Enhanced event security measures, monitored entry points to ensure the safety of all participants.
  • Supported event planners in executing seamless event schedules, leading to consistently positive feedback.
  • Directed guests to the correct seating areas, providing a seamless movie-going experience.
  • Reported any damage or maintenance issues to the manager.
  • Educated patrons on current promotions and upcoming releases.
  • Followed strict guidelines for handling confidential information.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.

SERVICE CO-ORDINATOR/ADMINISTRATION

Pacific Heat Transfer P/L
07.2002 - Current
  • Created and processed quotations, processed job requests, and ordered spare parts.
  • Assist in the maintenance of accounts receivable/payable and general office duties
  • Implement and maintain database systems, induction sites and to track and analyze operational data.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Supervisor – Muster room

AIG Security & GSS
01.2021 - 10.2024
  • Set up and shut down the muster room each day
  • Organize uniform collection/delivery from dry cleaners, uniform set up, issue and collection at the end of shift
  • Using Securecy to sign on/off staff, follow up and ensure in place for opening
  • Manage radio issue/collection and they are charged at the end of the shift
  • Assist staff to write incident reports and complete management reports
  • Liaison with area supervisors, event day manager, Marvel staff and AFL officials
  • Implement and carry out Department of Human Service protocols and procedures for COVID-19 and ensure segmentation is followed
  • Carry out mobile muster room duties at various events and venues
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Collected, arranged, and input information into database system.

Event Day Manager – Fill in

AIG Security
04.2021 - 11.2021
  • Liaison and attend briefings with Marvel and AFL management and staff
  • Ensure all security staff arrive and are in place on time for opening
  • Carry out External and internal concourse “White level checks” of Marvel stadium, ensure gate setup is correct and check all external doors and gates are secure
  • Work with Security area supervisors to ensure smooth event
  • Work with Marvel/AFL for special events, make a wish days and VIP access
  • Write reports and follow up on incidents
  • Carry out quality assurance checks on staff and areas
  • Implement and carry out Department of human Service protocols and procedures for Covid-19
  • Implement segmentation and procedures for Covid-19
  • Carry out coach escorts during Covid-19 shutdowns
  • Ensure safety checks and exit routes for AFL players, coaches and umpires are clear and understood
  • Provided outstanding customer service, leading to an increase in return customers and positive feedback ratings.
  • Established clear lines of communication between team members which resulted in improved collaboration across departments.
  • Effectively delegating tasks and communicating vital information between teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Provide First Aid -

Allens Training Pty Ltd
02.2021

White card -

Express online training
12.2017

Certificate III - Security Operations

BRI Training
06.2017

Certificate IV - Security & Risk Management

Executive Training Group
05.2015

Certificate II - Security Operations

ISTA
12.2010

Skills

  • Event logistics
  • Vendor management
  • Stakeholder engagement
  • Site management
  • Safety compliance
  • Post-event evaluation
  • Customer service
  • Team collaboration
  • Time management
  • Leadership skills
  • Team leadership and supervision
  • Event staff management

Timeline

Event Day Manager – Fill in

AIG Security
04.2021 - 11.2021

Supervisor – Muster room

AIG Security & GSS
01.2021 - 10.2024

Site Event Manager – NYE Sites & Moomba

Momentum Events
12.2017 - Current

ECC/E.O.C

Various
01.2011 - Current

Supervisor/2IC Manager

NSA Security, AIG Security, GSS & MA Security
01.2011 - Current

Customer Service/Event Staff

NSA, SPARK EVENTS & OTHERS
01.2011 - Current

SERVICE CO-ORDINATOR/ADMINISTRATION

Pacific Heat Transfer P/L
07.2002 - Current

White card -

Express online training

Certificate III - Security Operations

BRI Training

Certificate IV - Security & Risk Management

Executive Training Group

Certificate II - Security Operations

ISTA

Provide First Aid -

Allens Training Pty Ltd

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