Melody Petersen
Melbourne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a position needing care, advocacy and protection. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Resource Worker
Oranga Tamariki - Ministry For Children
08.2024 - 02.2025
- Conducted thorough needs assessments to determine necessary resources for program success.
- Transportation
- Family supervision
- case reporting
- 1:1 check ups
- Enhanced client satisfaction by providing personalized support and resource management.
Youth Care and Support Worker
Dingwall Trust
09.2018 - 02.2025
- Enhanced the emotional well-being of youths by providing a safe and supportive environment for them to express themselves.
- Fostered positive relationships between youths, their families, and support networks through regular communication and collaboration.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Listened to clients' concerns and provided encouragement and support.
- In house routine
- Transportation
- Incident reporting
- 1:1 wellbeing check up
- Cooking
- Light duties
- sleepovers
Passenger Service Agent
Menzies Aviation
04.2023 - 11.2023
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Announced flight status updates and information about gate changes over PA system.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
Diploma in Health And Wellbeing -
Workforce
Auckland11-2023
Skills
- Active listening
- Emotional intelligence
- Customer service
- Willingness to learn
- Continuous learning mindset
- Teamwork
- Mental health awareness
- Documentation and reporting
- Multitasking
- Reliability
- Organizational skills
Timeline
Resource Worker
Oranga Tamariki - Ministry For Children
08.2024 - 02.2025
Passenger Service Agent
Menzies Aviation
04.2023 - 11.2023
Youth Care and Support Worker
Dingwall Trust
09.2018 - 02.2025
Diploma in Health And Wellbeing -
Workforce
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