Experienced National Licensing and Compliance Manager with a strong background in compliance management, policy implementation, and risk mitigation. Successfully leading multiple compliance initiatives to improve operational integrity and regulatory adherence. Expertise in regulatory analysis and compliance training, equipping organizations to navigate complex regulatory landscapes while maintaining high standards of compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
National Licensing and Compliance Manager
Sodexo Australia Pty Ltd
01.2014 - Current
Representing Australia’s Sodexo operations; responsible for managing all the Compliance and Licensing framework across the country
Managing a team of 4 individual Licensing and Compliance Officers across 3 separate states and territories
Operate a transverse function across mining, healthcare, retail, education, justice services, government services and corporate sectors ensuring compliance and adherence to regulatory framework and law within 3 corporate entities
Services delivered across these sectors include Medicinal, Healthcare, Facilities Maintenance, Liquor, Food, Tobacco, APPRA, Poisons, Real Estate Industry, and Childcare, Aerodrome management, security services and more
Review and understand all relevant State/Territory legislation, regulations, codes of conduct and relevant rules of any statutory, regulatory or industry bodies
Facilitate applications for new licenses, monitor license renewal dates to ensure licenses are renewed prior to expiry and provide timely updates of relevant information to the State/Territory licensing authorities
Establish a productive working relationship with internal stakeholders such as Operations, and Business Development and Legal
Prepare and deliver site orientated training packages, policies, and procedures to ensure that site level operations are sufficiently educated and enabled to meet the numerous licensing obligations
Review any changes to licensing laws or regulations and keep the business informed of the requirements in a proactive way
Implement a transparent validation program to effectively manage licensing compliance in a transparent way and encourage compliance within operations
Create detailed audit guides to ensure a systematic validation approach is followed as well as enable other business departments such as HSEQ, Internal Audit and Facilities Maintenance to assist with validation
Work closely with legal department in the event there are any allegations of breach of licensing requirements
Continue to mitigate the risks associated through licensing through ongoing reviews of business processes and procedures
Promote the businesses profile with the various licensing regulators and industry stakeholders
Evidence professionalism and best practices compliance at all times
Compliance Officer
Coles Liquor, part of Wesfarmers Limited
01.2008 - 01.2014
Company Overview: As part of the Wesfarmers Group, Coles Liquor includes Liquorland, Vintage Cellars, Liquorland Express, First Choice Liquor Superstore and Spirit Hotels
Manage the licensing and compliance requirements of the business
On a day-to-day basis, manage new applications, compliance issues and provide advice to the business to ensure that it remains legally compliant and adheres to its obligations under numerous State/Territory based and Commonwealth laws
Preparing licensing applications for new stores/transferring stores/acquisitions and divestments
Management of compliance related issues, procedures and processes within each State and Territory including liaising with external regulators and internal management
Communication of necessary information to the business, from store level to management
Drafting of communications and handling of any related enquiries
Management of food, liquor, gaming, tobacco and gaming licenses (including investigation of any compliance related issues/license renewals and any related which arise)
Managing relations with external regulators including Government Departments, Lobby Groups and Councils
Management of Liquor Industry Action Group Nationally (includes 167 liquor accords) and Coles Liquor’s presence in same
Advising and assisting the internal Coles Liquor and Spirit Hotel Audit Teams
Managing office operations to ensure efficiency and productivity
Advanced Microsoft Office and Lex Software skills
Management of compliance data base and records
As part of the Wesfarmers Group, Coles Liquor includes Liquorland, Vintage Cellars, Liquorland Express, First Choice Liquor Superstore and Spirit Hotels
Education
Certificate IV - Training And Assessment
CBD College
Victoria
06-2023
Certificate - Responsible Service of Alcohol
VCGLR
Victoria
04-2022
Certificate II - Security And Crowd Control
Marksman Security Training
South Australia
01-2022
Skills
Leadership
Staff Training and Development
Operations Management
Corporate Governance
Compliance documentation
Project Management
Regulatory examinations
Incident Response
Regulatory compliance oversight
Compliance initiatives
Complex Problem-Solving
References
Available upon request
Keyskillsandattributes
Proven ability to work autonomously with excellent attention to detail.
Self-motivated, dedicated, honest and hard working.
Excellent verbal and written communication skills.
Highly developed customer service and leadership skills.
Advanced MS Office, document management and computer skills.
Highly developed business administration skills.
Strong team player with a can-do attitude that supports enabling business and team members.
Certification
First Aid Certification
Construction White Card
Real Estate Agent (QLD, WA, NT)
Security and Crowd Control Agent (SA, QLD, NSW, WA)
RSA (Victoria)
Liquor Approved Manager (WA, QLD, SA, NSW)
Level 1 Security Clearance Department of Defence
Working with Children's Check (QLD)
Certified Trainer and Assessor
Timeline
National Licensing and Compliance Manager
Sodexo Australia Pty Ltd
01.2014 - Current
Compliance Officer
Coles Liquor, part of Wesfarmers Limited
01.2008 - 01.2014
First Aid Certification
Construction White Card
Real Estate Agent (QLD, WA, NT)
Security and Crowd Control Agent (SA, QLD, NSW, WA)
RSA (Victoria)
Liquor Approved Manager (WA, QLD, SA, NSW)
Level 1 Security Clearance Department of Defence
Working with Children's Check (QLD)
Certified Trainer and Assessor
Certificate IV - Training And Assessment
CBD College
Certificate - Responsible Service of Alcohol
VCGLR
Certificate II - Security And Crowd Control
Marksman Security Training
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