Mel Reachjan Bitanga
Unit 4/36 Forrest Street, Albion,VIC
Summary
Organized and dependable professional with strong skills in overcoming customer objections and managing multiple priorities. Demonstrated ability to collaborate effectively within teams and take on additional responsibilities to achieve goals. Communicates effectively in both written and verbal formats while maintaining a strong focus on academic discipline and personal success.
Overview
12
12
years of professional experience
Work History
Houseman
Clarion Suites Gateway
Melbourne, Victoria, Australia
04.2024 - Current
- Collaborated with housekeeping team to ensure room readiness for guests.
- Managed inventory of cleaning supplies and equipment efficiently.
- Responded promptly to guest requests for additional amenities or services.
- Followed safety protocols while using cleaning chemicals and tools.
- Supported maintenance staff by reporting issues in guest rooms promptly.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
Technical Support Representative
Telus International
Makati City, Philippines
02.2020 - 10.2023
- Provided technical support for routine and special requirements to ensure user satisfaction.
- Produced clear communications for internal and external stakeholders to facilitate effective information sharing.
- Communicated with instructor to obtain daily tasks and responsibilities.
- Answered and transferred incoming telephone calls, efficiently managing messages for various staff members.
- Sorted and organized files in designated storage areas.
Operations Technical Support Representative
Sitel Group
Pasig City, Philippines
10.2015 - 06.2018
- Delivered primary customer support to internal and external customers, ensuring timely resolution of inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer telephone calls promptly, minimizing on-hold wait times and enhancing customer experience.
- Responded to customer requests for products, services and company information.
Internship Student
Social Security System
Las Piñas City, Philippines
10.2014 - 03.2015
- Demonstrated organizational skills and ability to overcome customer objections while effectively managing multiple priorities and contributing to team goals.
- Cultivated courteous and effective working relationships that contributed to positive team dynamics.
- Maintained excellent attendance record, consistently arriving to work on time.
- Provided friendly and efficient service to customers, effectively resolving challenging situations to enhance customer satisfaction.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Advance Diploma - Telecommunications Network Engineering
Blue Lotus College
Melbourne, VICBachelor of Science - Information Technology
STI College
Las Piñas City, Metro Manila, Philippines01-2015
Bernardo College
Las Piñas City, Metro Manila, Philippines01-2011
Pulang Lupa Elementary School
Melbourne, Victoria, Australia01-2007
Languages
- Filipino
- English
Phone
+61, 0426 523 980
Timeline
Houseman
Clarion Suites Gateway
04.2024 - Current
Technical Support Representative
Telus International
02.2020 - 10.2023
Operations Technical Support Representative
Sitel Group
10.2015 - 06.2018
Internship Student
Social Security System
10.2014 - 03.2015
Advance Diploma - Telecommunications Network Engineering
Blue Lotus College
Bachelor of Science - Information Technology
STI College
Bernardo College
Pulang Lupa Elementary School