Melsa Rozerin Donmez
Melbourne
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. After taking a purposeful career break to travel and gain new global perspectives, I am now eager to bring fresh insights and renewed energy to a the role. My experiences abroad have enhanced my adaptability, problem-solving, and communication skills, making me a valuable asset to your team.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Palermo
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Customer Service Manager
Astley Clarke
04.2023 - 06.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Improved office organization by developing filing system and customer database protocols
- Maintained positive working relationship with fellow staff and management
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Evaluated and authenticated returns, exchanges and voids
- Relayed customer feedback to cross-functional teams to improve products and services
Customer Service Representative
Lawsons Logistics
08.2022 - 03.2023
- Relayed information between drivers and recipients regarding ETA and potential delays
- Managed paperwork and necessary information required for client shipments
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues
- Dispatched information to service providers to schedule freight movement
Volunteer
Azadi Youth Society Victoria
06.2014 - 08.2019
- Engaged with others successfully using strong verbal and written communication skills
- Completed assigned duties and consistently produced high volume of work to support daily business needs
- Communicated needs and issues to appropriate supervisors for administrative action
- Educated residents and families about available services and resources
- Collaborated with community leaders, organizations and public agencies to promote community service programs
- Presented talks at community groups to promote organizational mission and programs
Retail Sales Associate
Bonds Outlet
08.2021 - 03.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Answered questions about current promotions and resolved issues according to store policies
- Completed assigned training to stay updated on important policies and procedures
- Drove sales by successfully employing upselling and cross-selling strategies
Barista Shift Lead
Cafe all in one
10.2019 - 08.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Monitored cafe for seating availability, safety, and wellbeing of guests
- Supported store manager with recruiting, interviewing and hiring baristas
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Collaborated with head chef to discuss future adjustments to increase sales and operational efficiency
- Established and adjusted ordering parameters to manage inventory
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies
Education
Certificate IV - Marketing And Communication
Swinburne University of Technology
Melbourne, VIC04-2026
High School Diploma -
Pascoe Vale Girls College
Melbourne, VIC10-2018
Skills
- Verbal and Written Communication
- Training and Development
- Information Confidentiality
- Project Management
- Budget Development
- Team Building and Leadership
- Attention to Detail
- Recordkeeping and File Management
- Presentation Creation
- Responding to Difficult Customers
- Workflow Management
- Positive and Constructive Feedback
- Work Prioritization
- Decision Making
Languages
Turkish
Timeline
Retail Sales Associate
Palermo
11.2024 - Current
Customer Service Manager
Astley Clarke
04.2023 - 06.2024
Customer Service Representative
Lawsons Logistics
08.2022 - 03.2023
Retail Sales Associate
Bonds Outlet
08.2021 - 03.2023
Barista Shift Lead
Cafe all in one
10.2019 - 08.2021
Volunteer
Azadi Youth Society Victoria
06.2014 - 08.2019
Certificate IV - Marketing And Communication
Swinburne University of Technology
High School Diploma -
Pascoe Vale Girls College
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