Melissa (Mel) Sweeney
Doncaster East,Vic
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. working effectively unsupervised and quickly mastering new skills. customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Membership Growth, Retention & Events Consultant
Navy Health
Surrey Hills, VIC
06.2017 - Current
- Generated leads through, networking events, and digital campaigns.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email or face to face
- Attend and set up information desk at ADF Transition Seminars, DMFS Family and Open Days.
- Provided details on Private Health insurance information to Current and discharging members of the ADF.
- Prepared and present the Health Care Presentation to ADF members.
- Resolved any customer enquires or questions during an event in a professional manner.
DES Employment Consultant
Octec
Oakleigh, VIC
06.2016 - 06.2017
- Provided job search assistance to individuals with disabilities, including resume writing, interviewing skills, and job placement.
- Developed individualized plans for employment success in collaboration with clients and employers.
- Monitored outcomes for participants placed in jobs to ensure successful employment retention.
- Researched potential employers to find those who are willing to hire people with disabilities.
- Established relationships between employers in the process of finding suitable employment opportunities.
- Provided ongoing support services to help increase retention rates among employees with disabilities after placement.
- Placed individuals in jobs based on skills, abilities and interests.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
DES / Job Services Consultant
Echo Australia
Box Hill / Oakleigh, Vic
07.2014 - 06.2015
- Provided career counseling services, including resume writing assistance and interview preparation guidance.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
- Maintained up-to-date knowledge of relevant government programs and funding sources related to employment initiatives.
- Monitored clients' progress after placement to ensure successful integration into their new roles.
- Managed a caseload of approximately 60 clients per month providing ongoing support throughout the job search process.
- Assisted clients in developing realistic career objectives based on their qualifications, experience and personal goals.
- Facilitated meetings between employers and prospective candidates in order to facilitate successful placements.
- Conducted interviews and assessments to determine client skills and barriers for employment.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
Skills
- Customer Service
- Time management
- Empathy
- Organisation
- Well-developed communication skills ( written, verbal and listening)
- Problem Solving
Certification
· Presenting with Impact
Certificate 2 in Business/Administration
· Certificate 4 in Employment Services
Timeline
Membership Growth, Retention & Events Consultant
Navy Health
06.2017 - Current
DES Employment Consultant
Octec
06.2016 - 06.2017
DES / Job Services Consultant
Echo Australia
07.2014 - 06.2015
· Presenting with Impact
Certificate 2 in Business/Administration
· Certificate 4 in Employment Services
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