Summary
Overview
Work History
Education
Timeline
Generic

Meltem Tugra

Reservoir,VIC

Summary

Dedicated and detail-oriented university graduate with a Bachelor of Psychology (Honours) complemented by extensive customer service experience. Proven ability to communicate effectively, manage administrative tasks, and provide exceptional service in educational settings. Skilled in understanding and addressing diverse needs with empathy and cultural sensitivity. Seeking a Receptionist position at a school to leverage strong interpersonal skills and contribute to a welcoming and supportive environment for students, parents, and staff.

Overview

6
6
years of professional experience

Work History

Sales Associate

Palermo Perfumes
Melbourne, VIC
10.2021 - 07.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used active listening and interpersonal skills to promote effective working relationships with other employees.
  • Built successful private practice of clients through marketing, networking, and interpersonal skills.

Customer Service Cashier

Coles
Melbourne, VIC
10.2016 - 07.2021
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Developed strong customer relationships to encourage repeat business.

Education

Bachelor of Psychological Science (Honours) - Psychology

Victoria University
Melbourne
11-2023

Bachelor of Applied Science (Psychology) - Psychology

RMIT University
Melbourne, VIC
12-2021

Timeline

Sales Associate

Palermo Perfumes
10.2021 - 07.2022

Customer Service Cashier

Coles
10.2016 - 07.2021

Bachelor of Psychological Science (Honours) - Psychology

Victoria University

Bachelor of Applied Science (Psychology) - Psychology

RMIT University
Meltem Tugra