MELTEM YOKUS
Melbourne,VIC
Summary
Results-driven Australian lawyer with 5.5 years of experience in telecommunications and customer service. Skilled in communication, problem-solving, and stakeholder management, adept at analyzing complex information and delivering practical outcomes. Holds a Bachelor of Laws and completed practical legal training at Leo Cussen Centre for Law, ensuring a strong foundation in legal and commercial awareness.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Sales Representative
OPTUS
03.2021 - Current
- Built and maintained strong customer relationships through professional, empathetic and solutions-focused communication.
- Managed a broad range of customer inquiries and complex matters within a high-volume telecommunications environment.
- Assessed customer circumstances and identified appropriate solutions while balancing customer needs with business requirements, policies and procedures.
- Managed sensitive and challenging conversations with professionalism, sound judgment and discretion.
- Investigated complex issues, identified appropriate resolutions and followed matters through to completion.
- Communicated complex information clearly and effectively to customers and internal stakeholders.
- Collaborated with internal teams to resolve escalated matters, enhancing customer experience and supporting business objectives.
- Consistently worked toward performance objectives and commercial targets within a fast-paced environment.
- Demonstrated strong ownership and accountability when managing matters independently.
- Adapted quickly to changing business priorities, systems and procedures.
Administration Assistant
Portable Industries
Campbellfield, Vic
01.2016 - 10.2020
- Managed reception and phone support for Portable Industries customer inquiries.
- Scheduled meetings, deliveries, and service appointments for portable product operations.
- Processed invoices, purchase orders, and payment records in office systems.
Education
Graduate Diploma in Legal Practice
Leo Cussen Centre For Law
Melbourne, Vic 01.2025 - 06.2025
Bachelor of Laws -
Victoria University
Melbourne, 3000 03.2019 - 02.2024
Methodist Ladies College
Melbourne, VicSkills
- Client Engagement Strategies (CRM) systems
- Sales Strategy Development
- Sales Compliance Management
- Sales Risk Management
- Market Trend Analysis
- Customer Issue Resolution
- Negotiation & Conflict Resolution
- Problem Solving & Critical Thinking
- Written & Verbal Communication
- Stakeholder Management
- Time Management & Organization
- Attention to Detail
- Digital communication platforms
- Microsoft Office
- Confidential & Sensitive Information
- Working to Targets & Performance Objectives
LEGAL EXPERIENCE & PROFESSIONAL DEVELOPMENT
Title: Admitted Lawyer | Customer & Corporate Services Professional
PROFESSIONAL ATTRIBUTES
Title: Admitted Lawyer | Customer & Corporate Services Professional
Personal Information
Title: Admitted Lawyer | Customer & Corporate Services Professional
Timeline
Graduate Diploma in Legal Practice
Leo Cussen Centre For Law
01.2025 - 06.2025
Sales Representative
OPTUS
03.2021 - Current
Bachelor of Laws -
Victoria University
03.2019 - 02.2024
Administration Assistant
Portable Industries
01.2016 - 10.2020
Methodist Ladies College