Melvin Weng Shun Poon
Summary
Motivated and team-driven individual with hands-on experience in customer service, management, and leadership. Resourceful and proactive, combining effective communication skills with extensive product/systems knowledge to identify opportunities and deliver optimal outcomes for both customers and the company. Thrives both independently and as part of a larger team. Passionate about influencing and developing high team engagement to achieve ultimate success. Currently seeking opportunities to advance career in management across various industries.
Overview
20
20
years of professional experience
Work History
Senior Store Manager / CT Regional Manager / State Sponsorship-Coach Roles
Coles Supermarkets
03.2021 - Current
- Leading high performing teams varying from 120-200 team per site
- Strong talent development through effective and adaptive coaching
- High level influence on key stakeholders, commitment to Gender Balance and equality as well as strong links to Diversity
- Commercial & Financial controls varying from Remuneration/Wages, CODB & Profitability
- Ordering, Inventory controls, Business periods
- Campaign execution and marketing strategies, Community Engagement and strong Fundraising support through various media channels, digital and bricks and mortar
- Multi-Site management across 12 sites
- Supporting the WA Market doing Regional Manager relief, supporting the day-to-day operation of 12 sites
- Senior Store Manager in market leveraged for specific guidance mentorship and coaching
- Projects lead on varying new initiatives or programs
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Coached and guided team members to maintain high productivity and performance metrics.
Caretaking State Supply Chain Manager
Coles Supermarket
05.2024 - 08.2024
- Developed strong BU relationships to ensure timely execution of trade plan and stock flow to the stores.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics, DC connection and cross functions including stock flow, transport queries from stores and Central Team.
- Enhanced inventory accuracy with data analysis and coaching for Operations business partners allowing for strong EO processes.
- Boosted customer interest by organizing and executing retail promotions in line with company objectives.
- Acted as a liaison between Operations, Stores, Business Units and Central Team, ensuring consistent messaging across all channels and strong support.
- Facilitated communication between key stakeholders involved in BCP events like train derailments, fostering collaboration among various sectors towards unified goals and supporting stores.
State Supply Chain Specialist
Coles Supermarkets
06.2016 - 01.2021
- Support Senior Operational team to execute the National and State strategy to deliver Sales & Availability
- Identify appropriate level of support to stores and leaders to deliver Sales, Excellent Availability and Loss targets, and assist accordingly
- Partner senior business partners to drive accountability through the line to deliver sustained and effective results through coaching and influencing skills
- Champion for new : New stores, New ranges, New approach
- Support Operations, Regional and Store Managers to develop and execute simple and sustainable improvement plans and strategies as required
- Provide insights and recommendations to maximize profit at all levels within the state (store, region, market as required)
- Ambassador and supporter for state and market focus initiatives
- Change agent for future profitable sales activities and initiatives
- Influence and execute national programmes to maximize profitable sales
- Create and contribute to localized strategies to maximize sales & minimize loss
- Build and drive a culture of profitable sales and sustainability
- Support Continuous Improvement activities within the ways of working
- Provide strong coaching at all levels to develop future skilled and talented teams
- Using System knowledge and analysis, specifically Oracle RDF, Oracle AIP, BI Publisher, Oracle RMS and other support tools to deliver root cause and solutions
Store Manager
Coles Supermarkets
02.2014 - 06.2016
- Main responsibility was to manage the ongoing operations of Coles Supermarkets whilst ensuring a safe and legal supermarket for the customers
- Managing a team of 100 + team members, my responsibilities were to achieve sales budgets, REM budgets, Waste & Markdowns budgets, effective rostering to ensure great customer service , compliant merchandising and most importantly continuous coaching and development of my team
- This will ultimately ensure all KPI's are met whilst having an engaged team and fantastic team environment in which the customers can have an enjoyable shopping experience
Store Manager
JB HiFi Pty Ltd
01.2009 - 02.2014
- Through extensive leadership training and qualifications, I am responsible for achieving multiple KPI's such as wage budget, sales budgets, sales reporting, stock integrity, cash handling, stock management, rostering and most importantly staff development, coaching and training, managing a team up to 40 staff members to achieve a unified goal
Regional Merchandise Manager
JB HiFi Pty Ltd
01.2006 - 01.2009
- My main role was to maintain a key merchandise focus and consistent visual merchandise presence through all JBHIFI stores in WA, SA & NT spanning over 16 stores
- Over the 3-year span I was also charged with coordinating store refits over Australia changing store layouts and integrating new product categories within current layouts, as well as opening new stores throughout Australia and New Zealand
- This was achieved through effective communication skills, sound time management and adaptive problem solving skills whilst working with multiple staff and contractors from different vendors and companies
Tech Zone Manager
The Good Guys
01.2005 - 01.2006
- Main responsibility was to achieve sales budget while coordinating a small team to maintain merchandising standards, stock integrity and customer service
Education
Bachelors - Communications & IT - Project Management
Edith Cowan University
Perth, Western Australia01.2005
Skills
- Operations management
- Staff training and development
- Performance management
- Relationship management
- Leadership and change management
- Leadership ability
- Coaching leadership
- Strategic planning
- Sales leadership
- Process improvements
- Budgeting and cost control
- Excellent time management abilities
- Project management
- Management team development
- Teamwork and collaboration
- Excellent communication
- Computer skills
- Problem-solving abilities
- Verbal and written communication
- Adaptability and flexibility
- Relationship building
- Self motivation
- Interpersonal skills
- Employee coaching and mentoring
Timeline
Caretaking State Supply Chain Manager
Coles Supermarket
05.2024 - 08.2024
Senior Store Manager / CT Regional Manager / State Sponsorship-Coach Roles
Coles Supermarkets
03.2021 - Current
State Supply Chain Specialist
Coles Supermarkets
06.2016 - 01.2021
Store Manager
Coles Supermarkets
02.2014 - 06.2016
Store Manager
JB HiFi Pty Ltd
01.2009 - 02.2014
Regional Merchandise Manager
JB HiFi Pty Ltd
01.2006 - 01.2009
Tech Zone Manager
The Good Guys
01.2005 - 01.2006
Bachelors - Communications & IT - Project Management
Edith Cowan University
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