Melynda Wilson
Corrimal,NSW
Summary
Dynamic Customer Services Officer with extensive experience at Services Australia, adept at managing complex case resolutions and ensuring compliance with legislative requirements. Proven track record in account management and effective communication, enhancing customer satisfaction while educating clients on payment processes. Strong decision-making skills and a customer-focused approach drive successful outcomes.
Overview
3
3
years of professional experience
Work History
CustomerServices Officer
Services Australia
01.2023 - Current
Customer Service Officer APS 4 - Services Australia (formerly known as the Department of Human Services and Child Support Agency).
Employer Services Officer - 2014 to current
Assist people from a range of backgrounds to access government services.
- Handle complex case management to resolve customer issues effectively.
Undertake monthly reconciliations of employer accounts to enable timely disbursements of payments to receiving parents.
Manage aged debts, unallocated cash, and excess cash reports in line with policies and procedures.
Identify the needs of the customer and decision-making based on the original requirements, policy, legislation, and outcomes sought by government agencies.
Communicate effectively with a wide range of people using different media, such as secure email or by phone.
Educate customers regarding aspects of their payments.
Manage your own workload using the department's tools.
Education
High School Diploma -
St Mary's College - High School
Wollongong, NSW11-1984
Skills
- Customer support
- Managing accounts and investigating collection avenues for payments of over due accounts
- Decision making skills
- Adhere to legislative requirements to prepare reports
- *technical Support Officer
- Assisting and supporting staff members with policy procedures and decision making
- Data entry
- Customer focus
Timeline
CustomerServices Officer
Services Australia
01.2023 - Current
High School Diploma -
St Mary's College - High School