Memphis Cooper
Keysborough,Vic
Summary
Im a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Im committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. In previous experience i have been offend sales position's before within my current job and i didn't proceed with that opportunity because i was happy with where i was at the time. I believe now im intrigued and this has my full attention. Im so driven by real estate marketing and it has fascinated me. And i know i will impress you.
Overview
4
4
years of professional experience
Work History
SERVICE ADVISOR
Mentone Toyota
Mentone, VIC
01.2023 - Current
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Developed strong relationships with customers by providing exceptional customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods
- Responded proactively and positively to rapid change
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Developed promotional strategies to increase sales volume.
RETAIL SALES ASSOCIATE
Peter Alexander Sleepwear- The Just Group
08.2022 - 01.2023
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and straightened and faced merchandise.
RETAIL SALES ASSOCIATE
Globe International Victoria
01.2021 - 08.2022
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and straightened and faced merchandise
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Completed year 12 -
Parkdale Secondary College
Victoria11.2022
Certificate in Animal Studies Cert III -
Box Hill Institute of TAFE
Melbourne, VIC11.2022
Skills
- Data Entry
- Strong communication skills
- Teamwork and Collaboration
- Multitasking and Organization
- Explaining Service Options
- Cold-calling
- Sales Presentations
- Documentation And Reporting
- Upselling strategies
- Goal Setting
- Email and Telephone Etiquette
- Negotiation strengths
- Customer Service
- Follow-up skills
- Issue Resolution
Availability
Monday - Sunday/Full time.
Affiliations
- Gym
- Horse Riding
Languages
English
Professional
Timeline
SERVICE ADVISOR
Mentone Toyota
01.2023 - Current
RETAIL SALES ASSOCIATE
Peter Alexander Sleepwear- The Just Group
08.2022 - 01.2023
RETAIL SALES ASSOCIATE
Globe International Victoria
01.2021 - 08.2022
Completed year 12 -
Parkdale Secondary College
Certificate in Animal Studies Cert III -
Box Hill Institute of TAFE
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