Memunatu Bah
PERTH,WA
Summary
Dedicated Disability Support Specialist with over 10 years of experience enhancing patient experiences through effective communication and precise record management. Skilled in supporting diverse communities while maintaining professionalism and attention to detail. Strong organizational and multitasking abilities drive positive outcomes for clients and colleagues.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Belconnen Mall Medical Centre
Belconnen, ACT
06.2025 - 07.2026
- Welcomed patients and visitors upon arrival at medical center, fostering a positive first impression.
- Checked patients in and out for appointments, collecting co-payments.
- Verified insurance coverage for appointments and processed co-payments efficiently.
- Scheduled and confirmed patient appointments using clinic's electronic system.
- Managed patient records to ensure accuracy and confidentiality.
- Prepared charts for new patients, ensuring all necessary forms were completed accurately.
- Responded to incoming calls, addressing inquiries from patients and medical offices to enhance patient satisfaction.
- Coordinated communication among physicians, nursing staff, technicians, and medical assistants to ensure seamless patient care.
Disability Support Worker
Focus ACT
Deakin, ACT
05.2024 - 07.2026
- Assisted individuals with disabilities in daily living activities and personal care to enhance quality of life.
- Assisted clients in developing life skills to enhance independence.
- Collaborated with healthcare professionals to provide comprehensive client care.
- Managed challenging behaviors through positive reinforcement techniques.
- Delivered emotional support and companionship to strengthen client relationships and improve overall well-being.
- Facilitated communication for nonverbal individuals using sign language and alternative methods.
- Facilitated recreational activities for clients to foster social interaction and build community connections.
- Maintained accurate documentation of client progress and incidents.
Disability Support Worker
Desired Care
Belconnen, ACT
02.2022 - 12.2023
- Facilitated connections for disabled individuals with vital community resources, enhancing access to housing and job training opportunities.
- Supported clients in transitioning to new lifestyles during recovery phases, fostering independence and confidence.
- Assisted with client mobility between beds and wheelchairs.
- Encouraged clients to maintain personal hygiene through daily routines.
- Provided transportation for clients to healthcare appointments and social events.
- Ensured cleanliness of clients' living spaces through surface cleaning and laundry services.
Disability Support Worker
Quest Care Solutions
Belconnen, ACT
10.2018 - 08.2020
- Worked with clients exhibiting complex behaviors to develop tailored support strategies and improve overall well-being.
- Supported clients in daily living activities and community engagement.
- Safely transferred clients using hoists and mobility equipment to promote independence.
- Delivered personal and bowel care in partnership with another support worker to meet client needs.
- Supported meal preparation and social activities to promote client engagement and enhance quality of life.
Education
High School Diploma -
Canberra College
Canberra, ACT12-2018
Certificate - Apprentice
Australian Training Company
Canberra, ACT12-2018
Certificate III - Individual Support (Disability)
Quest Care Training
Belconnen, ACT09-2018
Skills
- Patient scheduling
- Insurance verification
- Medical chart preparation
- Records management
- Document preparation
- Software proficiency
- Reminder calls
- Customer management
- Patient communication
Timeline
Medical Receptionist
Belconnen Mall Medical Centre
06.2025 - 07.2026
Disability Support Worker
Focus ACT
05.2024 - 07.2026
Disability Support Worker
Desired Care
02.2022 - 12.2023
Disability Support Worker
Quest Care Solutions
10.2018 - 08.2020
High School Diploma -
Canberra College
Certificate - Apprentice
Australian Training Company
Certificate III - Individual Support (Disability)
Quest Care Training