Mena Butros

Driving growth and achieving success as a Strategic Account Manager, my focus lies in leveraging advanced analytical skills and a robust background in logistics to drive business development and operational improvements, in addition, excelling in manufacturing process optimization, ensuring client satisfaction through meticulous planning and execution.

My experience as a Strategic Account Manager honed my ability to cultivate long-term relationships, fostering trust with stakeholders. Adept in people management, I am committed to nurturing a resilient work environment that empowers collaboration and tenacity, while consistently surpassing revenue goals in a high-pressure industry.

As a dynamic leader with a proven track record of driving sales growth and fostering high-performing teams, I thrive on turning ambitious visions into actionable strategies. With a deep passion for leveraging data-driven insights and creative problem-solving, I excel at navigating complex challenges and steering projects toward impactful results. My leadership philosophy centers around empowerment, collaboration, and continuous improvement, ensuring that every team member can contribute their best and grow alongside the organization.

• New Business Development – All levels
• Relationship building (retention and growth)
• Data analysis
• Root Cause Analysis
• Warehouse Management – Fleet, Stock, Inventory, Cost, Staff
• Comprehensive Air/Road/Rail and Sea logistic knowledge
• Subject Matter Expert – Transport operations
• Operational and commercial excellence in Fast-moving consumer goods (FMCG) or consumer packaged goods (CPG)
• Drive Process Improvement

• Les Logue, VP Logistics, 10/09/22, Les managed Mena indirectly, Mena was part of the Transport Account Management team at DHL, while not a direct report, he was responsible for managing Key Accounts within my operations. Mena has great a work ethic and I have always found Mena to be a positive and professional asset to both his colleagues and his customers, resulting in a high degree of both customer satisfaction and team engagement. I believe Mena will continue to progress and succeed in his career.
• Leon Azzopardi, Manager, Sales Account Executives - NSW, 07/11/22, Leon managed Mena directly, I have led Mena directly at FedEx and he is a very professional and motivated Account Manager, who is very analytical and can understand a customer’s Supply Chain requirement. Mena is very astute at providing solutions to customers to help streamline their distribution processes and developing strong relationships with key stakeholders. It has been great working with Mena and promoting him through the business due to his continuing success at FedEx.
• Paul Hahn, Senior Leader, Head of Sales, 05/19/22, Paul was senior to Mena, Mena worked with me during my time at StarTrack. What always amazed me was his genuine interest in others and his contestant focus on self-improvement. This interest, apart from making customers feel special, meant that he grew relationships by keeping solutions relevant. Caring about others and being generous with his time is what makes Mena someone you want on your team.
• Ash Ahmed, ANZ Sales Director – Supply Chain & Procurement Advisory at Gartner, 02/15/22, Mena worked with Ash in the same group, Mena is a strong strategic logistics professional who has his client’s needs at the forefront of his thinking. I really enjoyed working with Mena on delivering value & solutions to many large enterprise organizations over the years.
• Frank Sweeney, Experienced Supply Chain Executive, 06/24/20, Mena worked with Frank in the same group, I have worked with Mena for many years and he is a very high performer and very results driven, always winning new business for our company StarTrack and very analytical when it comes to driving solutions. Mena was also an integral part in winning a major customer for our business worth $12M per annum on transport, he has also managed to onboard them seamlessly on a national level. He is a wonderful and friendly professional which he has been a pleasure to work with. Hope we can work together again Mena! Good Luck
• Peter Joseph, Financial Controller at Michael Weinig Australia Pty Ltd, 05/05/20, Peter was a client of Mena’s, Mena is a friendly and hardworking professional who can be relied on to answer and resolve any questions or problems with freight! He is a true account manager you can rely on. Thanks Mena, for a smooth transition of our freight needs.
• Gabe McLane, VP, APAC Development at Assurant, 08/19/19, Gabe worked with Mena but at different companies, I only worked with Mena for a short period of time, but in that time, I enjoyed our interactions based on his knowledge of subject matter and his calm, straight forward approach to creating solutions and solving problems. I believe these are some key traits that would make him a solid addition to someone's team.
• Paul Dempster, NSW DC Manager at Unitrans, 08/16/19, Paul worked with Mena but at different companies, Working with Mena in a previous position was definitely a noteworthy circumstance. Working in the Healthcare sector definitely poses ongoing challenges to quality and reliability of deliveries. While an over and above service was not contractually part of the package, Mena continuously went over and above to build stability and relieve any concern areas within my network. Mena also provided us with cost and operational efficiencies, which also added significant value in our business. Being made to feel I was his sole account is a level of support you don't always find in business and a credit to his ability to build and manage key relationships. I look forward to working with you again in the future Mena.
• George Colinard, Operations leader, People developer, Negotiation, Contracts & Vendor management specialist, 07/24/19, George was senior to Mena but didn’t manage directly, Mena is a strong transport specialist and customer account champion. His focus on the customer is second to none and I would see him as an asset in any organization. He is analytical, drives continuous improvement, passionate and puts the customer at the heart of all he does. I recommend him and am sure he will thrive in his future endeavors.
• Charles Kim, National Customer Continuous Improvement Manager at Toll Group, 03/27/19, Mena worked with Charles in the same group, It was a privilege to work with Mena on strategic accounts. Mena was a dedicated key account manager working strenuously for his customers with results to show his efforts. Mena was extremely professional with the ability to collaborate with internal and external Stakeholders
• Parag Pradhan, Regional Client Manager NSW at Toll Group, 02/17/19, Parag managed Mena directly, Mena was an integral member of my team managing many key clients like Optus, NCR, Unilever, Pandora and many others. His uptake of the business was exceptional and he adapted to the ways of working in Toll in a very short time with minimal support. He went on to build strong relationships with many of the customers; to the point where one of them offered him a role. His analytic skills, perseverance, follow up are of high order. While Mena will be missed his contribution to the business will be there to be seen. I wish him all the best in future endeavors. I am sure Mena will continue to do well where he goes.
• Scott Ollivier, Warehouse & Distribution Manager, 04/09/18, Scott worked with Mena but at different companies, Mena is a fantastic person to work with. He is approachable, honest and best of all, understands the importance of making business decisions decisively with regards to all stakeholders involved. He has an enormous thirst for knowledge and leaves nothing to chance when analyzing the resources and capabilities of himself, his team and our organization in order to achieve the best result for both his customers and company. Mena is dedicated to achieving results, but what impresses me most, he takes an interest and has a deep understanding of all facets that affect Australia’s Logistics & Supply Chain industry. This allows him to work seamlessly with many internal and external stakeholders and this coupled with his ability to communicate and adapt his leadership style to his surroundings sets him apart.
• Lorraine Abboud, National Operations Manager at Complete Office Supplies, 08/03/16, Lorraine was a client of Mena’s, I have had the privilege of working with Mena for about 4 years. Mena was my first point of contact at Startrack for all escalations both operational and commercial. Mena also took the time to understand our business and how our operation functions, in doing this he was always able to advise on the most appropriate solutions and value adds. The operations and management teams could always count on Mena's excellent customer service and his willingness to assist with brainstorming ideas or providing advice on process improvements. Mena is a dedicated professional who is highly experienced in the transport industry, with his can-do attitude and determination to exceed customer expectations he was a pleasure to work with. I'm confident to say Mena would be a valued asset to any other business.
• Marco Grava, Experienced Retail, logistics and supply chain executive. Strategic people leader and business relationship manager., 08/02/16, Marco managed Mena directly, Mena is a detailed, diligent, passionate, well organized employee that produced results. His passion and self-drive ensured he achieved results on a consistent basis. Mena secured new business, retained existing clients with hard work, determination, and building relationships through a customer centric approach. Mena in a very short time frame and during enormous company change adapted his skill set quickly to become a professional account manager and leader amongst his peers. It was a pleasure coaching and mentoring Mena and I'm sure he will continue to be an asset in any organization.
• Anthony Shewan, Operations Manager Australia/Asia at ERICO, 09/10/13, Anthony worked with Mena but at different companies, Mena is one of our preferred and reliable suppliers. I have always found Mena to of a professional standard and very easy to deal with. Due to his professional background I can see why he is so well regarded