Summary
Overview
Work History
Education
Skills
Languages
Timeline

Mena Ore

Lisarow,NSW

Summary

Dedicated and efficient with extensive experience in the Customer Service industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated to maintain customer satisfaction and loyalty to contribute to company success. Eager to create peaceful and supportive atmosphere.

Overview

10
10
years of professional experience

Work History

Yoga Teacher

Self-employeed
06.2020 - Current
  • Developed and lead yoga retreats.
  • Planned, set up and led yoga classes for beginner through advanced practitioners.
  • Instructed students in breathing and meditation.

Pastry Cook

Self-employeed
07.2021 - 01.2023
  • Prepared wide variety of healthy goods such as cakes, cookies and nuts butter.
  • Created new dessert items for seasonal and special events.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Human Resources Generalist

Cambio & Gerencia Consulting Group
07.2018 - 07.2021
  • Evaluate and analyze the organizational culture of different companies.
  • Recommend practices and work process improvements to achieve a cultural alignment and transformation for better business results.
  • Lead transformational strategies to adapt to new ways of working during COVID.

Business Development Manager

Vida Mujer NGO
12.2015 - 08.2016
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Worked with existing customers to increase purchases of products and services.

Food Runner

Di Pattiserie
03.2015 - 12.2015
  • Maintained speed of service for food orders during rush hours while minimizing errors and complaints.
  • Prepared hot and cold beverages according to customers orders.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Room Service Attendant

Belmond
05.2014 - 12.2014
  • Met guests' needs by delivering meals and snacks and retrieving additional items to their rooms.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.

Barista

Starbucks
03.2013 - 09.2013
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Merchandising Assistant

Disney's Hollywood Studios
08.2012 - 02.2013
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Food & Beverage Attendant

Disney
12.2011 - 03.2012
  • Made food and beverages according to standard recipes with requested changes for customer satisfaction.
  • Controlled line and crowd with quick, efficient service
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

Education

Diploma - Human Resources

Pacific University, Lima, Peru
09.2021

Diploma - Hatha Yoga

Yoga Detox, Lima, Peru
09.2021

Diploma - Power Yoga

Lima Yoga, Lima, Peru
06.2021

Master of Science - MBA in International Entrepreneurship

Hochschule Bremen, Bremen, Germany
12.2019

Double Degree Program with ESSCA School of Management Paris.

Bachelor of Science - Hospitality Management

San Ignacio De Loyola University, Lima, Peru
12.2015

Skills

  • Efficient and Detail-Oriented
  • Appointment Coordination
  • Upbeat and Positive Personality
  • Critical thinking
  • Emotional intelligence
  • Teamwork oriented
  • Calm and Professional Under Pressure
  • Strong Organizational Skills
  • Experience Management
  • Leadership and Coaching
  • Active Listening

Languages

Spanish
Native or Bilingual
English
Full Professional
German
Limited Working

Timeline

Pastry Cook - Self-employeed
07.2021 - 01.2023
Yoga Teacher - Self-employeed
06.2020 - Current
Human Resources Generalist - Cambio & Gerencia Consulting Group
07.2018 - 07.2021
Business Development Manager - Vida Mujer NGO
12.2015 - 08.2016
Food Runner - Di Pattiserie
03.2015 - 12.2015
Room Service Attendant - Belmond
05.2014 - 12.2014
Barista - Starbucks
03.2013 - 09.2013
Merchandising Assistant - Disney's Hollywood Studios
08.2012 - 02.2013
Food & Beverage Attendant - Disney
12.2011 - 03.2012
Pacific University - Diploma, Human Resources
Yoga Detox - Diploma, Hatha Yoga
Lima Yoga - Diploma, Power Yoga
Hochschule Bremen - Master of Science, MBA in International Entrepreneurship
San Ignacio De Loyola University - Bachelor of Science, Hospitality Management

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Mena Ore