Mena Takla
Summary
I am an enthusiastic and tech-curious sales professional with strong experience in customer service and technology. Passionate about connecting people through innovative solutions and helping customers get the most from their devices and services. I aim to join Telstra’s retail team to deliver outstanding customer experiences, identify the right products and plans, and empower customers to stay confidently connected.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TAF Sales Assistant
Accent Group
11.2024 - 09.2025
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Processed sales transactions accurately, ensuring seamless checkout procedures and customer service excellence.
Customer Service Representative
Target
11.2021 - 03.2022
- Provided exceptional service, resulting in an increase in positive feedback.
- Assisted with product selection and returns, ensuring a seamless shopping experience.
Customer Service Representative
Hoyts Cinemas
12.2019 - 03.2020
- Exceeded customer satisfaction targets through prompt and friendly service.
- Efficiently resolved customer inquiries and complaints, maintaining a professional demeanor.
Child Care Leader
St Bishoy Vacation Care
12.2022 - Current
- Managed and organized activities for children, improving overall program satisfaction & safety.
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
Support Worker
Coptic Community Care
10.2023 - 10.2025
- Provided excellent support to community members, enhancing their quality of life.
- Implemented personalized care plans, adapting strategies to meet unique client requirements.
Financial Markets Analyst & Trader
OANDA
12.2023 - 04.2025
- Managed a portfolio of over AUD $350,000 in trading funds, demonstrating expertise in market analysis, risk management, and strategic investment decisions.
Education
Bachelor of Cybersecurity & Behaviour -
Western Sydney University
12.2026
Year 12 -
St Bishoy Coptic Orthodox College
12.2022
Skills
- Customer service and sales excellence
- Tech savvy and quick learner
- Problem-solving and decision-making
- Strong verbal communication and active listening
- Teamwork and collaboration
- Friendly, positive attitude
- Calm under pressure
- Computer and device troubleshooting
- Quickly understanding and adapting to new systems
- Adobe Creative Cloud apps
- Video producing & editing
- Computer skills
Certification
Working with Children Check, Valid and current
Languages
English
Arabic
Awards
- Certificate of appreciation, NSW SES, 2022, For lifeless efforts during severe weather events.
- Bronze medal award, 2016
- Soldier of Christ, 2020
Timeline
TAF Sales Assistant
Accent Group
11.2024 - 09.2025
Financial Markets Analyst & Trader
OANDA
12.2023 - 04.2025
Support Worker
Coptic Community Care
10.2023 - 10.2025
Child Care Leader
St Bishoy Vacation Care
12.2022 - Current
Customer Service Representative
Target
11.2021 - 03.2022
Customer Service Representative
Hoyts Cinemas
12.2019 - 03.2020
Year 12 -
St Bishoy Coptic Orthodox College
Bachelor of Cybersecurity & Behaviour -
Western Sydney University