Menaka Qvist
Darling Point,NSW
Summary
I am a mother of teenage boys. I have primarily raised two children since 2008, however in the past 4 years I have been self employed as a dog walker. My natural abilities lie in delivering outstanding customer service. I have extensive experience in both hospitality and travel. I pride myself with my empathetic and compassionate qualities and more specifically my ability to effectively communicate with people from all walks of life. I am looking for a new challenge, where I may grow professionally and further develop my career in travel.
My nationality is half Asian and half Danish. I have travelled consistently and extensively throughout my life visiting family and feel right at home in the travel industry.
Overview
28
28
years of professional experience
Work History
Professional Dog Walker
Self Employed
01.2020 - Current
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Ensured dogs safety and well-being through attentive supervision during walks.
Property Manager
Eli Lederman
01.2006 - 03.2008
- Liaised on a daily basis with the Landlord who lived in Israel, carrying out his instructions in relation to the running of the building.
- Responsible for payment of all bills, filed invoices and reviewed all incoming mail.
- Handled tenant complaints promptly and appropriately.
- Dealing with repairs and maintenance on a daily basis
- First point of call for all tenants in regards to all matters.
- On call 24/7, often dealing with situations on public holidays and weekends.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Cabin Crew Member
Emirates Airlines
01.2001 - 07.2002
- Lived in Dubai for 12 months
- Travelled throughout Asia, Europe, Africa and the UK
- Worked demanding and irregular hours
- Trained in first aid, service and emergency procedure
- Always maintained exceptionally high grooming standards and conduct, representative of the award winning airline.
- Continuously working with a new team from among numerous different nationalities, with varying religions and customs, quickly adapting to their needs whilst serving customers to their satisfaction and safety requirements.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays, or last minute unforeseen circumstances, always in a professional manner.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Travel Reservation Consultant
Club Med
02.1997 - 12.1998
- Responsible for reservation calls; liaising with travel agents, partner airlines, and direct customers.
- Whilst on calls, operating computer reservations system
- Receiving and actioning inquiries from customers calling in response to marketing campaigns, including matching their inquiry to appropriate products and services and identifying cross selling opportunities.
- Actively contributing to a cohesive team
- Acting professionally even when dealing with difficult clients or when under pressure.
- Effectively meeting customer needs, building effective customer relationships, taking responsibility for customer satisfaction and loyalty.
- Effectively constructing conversation to exchange information and clarify understanding of specials, terms and agreements.
- Ensuring all bookings conducted in line with the organisations values, guidelines and policies.
- Responsible for processing payments transactions
Education
Diploma of Travel - Travel
Jetset Training College
MelbourneCourse in Real Estate For Agents Representatives -
Swinburne University of Tech
Melbourne, VICBachelor of Business Property - Property
RMIT University
Melbourne, VICSkills
- Highly developed interpersonal skills
- Enthusiastic, confident and friendly personality
- Exceptional phone manner
- Ability to work under pressure
- Ability to work effectively independently or as part of a team and to meet deadlines
- Strong attention to detail
- Aptitude for interacting with customers
- Ability to present in a relaxed, patient and confident manner quickly gaining the customers trust
- Touch typing
- Recognise the importance of customer care and satisfaction
- Hard working, versatile, resourceful and reliable
Timeline
Professional Dog Walker
Self Employed
01.2020 - Current
Property Manager
Eli Lederman
01.2006 - 03.2008
Cabin Crew Member
Emirates Airlines
01.2001 - 07.2002
Travel Reservation Consultant
Club Med
02.1997 - 12.1998
Diploma of Travel - Travel
Jetset Training College
Course in Real Estate For Agents Representatives -
Swinburne University of Tech
Bachelor of Business Property - Property
RMIT University
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