Summary
Overview
Work History
Education
Skills
Refrence
Timeline
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MENDU KRISHNA REDDY

AYR,AUSTRALIA

Summary

Passionate and detail-oriented DevOps Engineer with 6 years of experience seeking to transition into a trainee role in Information and Communications Technology (ICT). Equipped with a strong foundation in cloud platforms, CI/CD, automation, and infrastructure management. Eager to apply my technical expertise to develop and grow in the ICT field.

Overview

11
11
years of professional experience

Work History

Console Operator

UNITED PIEFACE
BOWEN, QUEENSLAND
01.2024 - Current
  • Assisted in developing new procedures for operating the console.
  • Provided training and guidance to new operators on how to use the console.
  • Updated existing documentation relating to the use of the console.
  • Ensured that all equipment connected to the consoles was functioning properly.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

DevOps Engineer

CONGIZENT
LONDON, UNITEDKINGDOM
01.2023 - 09.2023
  • Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
  • Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
  • Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
  • Monitored system health using Nagios and Splunk for early detection of issues.
  • Maintained version control systems such as GitLab for all software development projects.
  • Collaborated with developers in order to troubleshoot application related issues quickly.
  • Optimized the release cycle by automating deployments with tools like Chef, Puppet, or Ansible Tower.
  • Provided support for web servers configuration and maintenance activities.
  • Coordinated with other teams for successful rollouts of new features or bug fixes.
  • Implemented containerization technologies such as Docker and Kubernetes for faster delivery cycles.
  • Managed infrastructure components including virtual machines, storage devices, networks.
  • Deployed and supported infrastructure automation and configuration management tools.
  • Developed procedures to automate code builds and deployments.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Recommended improvements to facilitate team and project workflow.

DevOps Consultant

CGI
LEEDS, UNITEDKINGDOM
06.2022 - 10.2022
  • Implemented strategies for continuous integration and delivery of applications using Jenkins, GitLab CI and CD, or Travis CI.
  • Designed and managed container-based solutions with Kubernetes, Docker Swarm or Apache Mesos.
  • Deployed web applications on cloud platforms including AWS EC2, Google Compute Engine, and Azure VMs.
  • Optimized existing infrastructure by implementing best practices in security, scalability, reliability and availability of services.
  • Provided guidance on DevOps processes such as incident response planning, disaster recovery planning.
  • Assisted in the design of build pipelines and automated workflows for software deployment process.
  • Troubleshooted complex technical issues related to operating systems and databases.
  • Collaborated with development teams to ensure smooth transition from development phase into production phase.
  • Worked with Configuration Management tools such as Chef, Puppet and Ansible to manage server configurations.
  • Identified areas for improvement in existing DevOps processes and procedures through audits and reviews.
  • Developed custom scripts for automating routine tasks associated with provisioning new servers.
  • Trained staff and users to work with computer systems and programs.
  • Developed and managed project plans while providing status updates to management.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Used computer in analysis and solution of business problems.
  • Coordinated and linked computer systems within organization to increase compatibility to share information.

Customer Service Representative

ANT MARKETING
SHEFIELD, UNITEDKINGDOM
01.2022 - 05.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Provided timely feedback to supervisors on call volume and quality performance.

DevOps Engineer

OPTUM
HYDERABAD, TELANGANA
03.2014 - 05.2021
  • Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
  • Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Employed integrated development environments (IDEs).
  • Utilized established design patterns to expedite novel software creation and support consistent performance results.
  • Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
  • Improved and corrected existing software and system applications.
  • Implemented containerization technologies such as Docker and Kubernetes for faster delivery cycles.
  • Worked closely with DevOps teams in order to design best practices for deploying applications into production environment.
  • Optimized the release cycle by automating deployments with tools like Chef, Puppet, or Ansible Tower.
  • Maintained version control systems such as GitLab for all software development projects.
  • Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.

Education

MBA - Accounting And Finance

OSMANIA UNIVERSITY
HYDERABAD,INDIA
06-2012

Skills

  • Windows Operating System
  • Continuous integration
  • Script maintenance and updates
  • CI/CD Tools: Jenkins
  • Amazon Web Services
  • Terraform
  • Azure Administration
  • JIRA
  • MS SQL
  • Continuous deployment
  • Software Development
  • Problem solving
  • Customer Relations
  • Computer Proficiency
  • Ms Word, Ms excel
  • Data Entry
  • Call Management
  • Product Knowledge
  • Call center experience
  • Customer consulting
  • Call Center Operations
  • Multi-Task Management
  • Communication skills

Refrence

PRAYAGA PREETHI

0437900691

Timeline

Console Operator

UNITED PIEFACE
01.2024 - Current

DevOps Engineer

CONGIZENT
01.2023 - 09.2023

DevOps Consultant

CGI
06.2022 - 10.2022

Customer Service Representative

ANT MARKETING
01.2022 - 05.2022

DevOps Engineer

OPTUM
03.2014 - 05.2021

MBA - Accounting And Finance

OSMANIA UNIVERSITY

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MENDU KRISHNA REDDY