MENGDI WANG

Progressed from Marketing & Events Assistant (Part-time) in 2017 to full-time role in 2020 and Education Counsellor in 2023, while continuing to lead event delivery and partnerships across student and community programs.

Key Achievements

• Delivered 30+ large-scale cultural and community events, including orientation programs, festivals, outdoor activities, and themed concerts attracting 200–1,500 attendees per event.
• Led event teams of up to 60 volunteers, ensuring efficient communication, coordination, and event delivery during high-attendance programs.
• Developed digital event promotion strategies that generated 1,000+ audience engagements per semester across community channels, enhancing event visibility.

• Coordinated end-to-end event operations, ensuring seamless venue preparation, logistics planning, supplier coordination, and onsite delivery for successful events.
• Managed event schedules, equipment coordination, and vendor communication to ensure events were delivered safely and efficiently.
• Produced promotional content using Canva and CapCut, creating weekly digital assets supporting multicultural audience engagement.
• Managed five WeChat Work community channels to maintain communication with regional student groups.
• Analysed attendance and enquiry data to refine event planning workflows and optimise volunteer rostering, improving overall event execution.
• Addressed operational issues during events, supporting onsite safety coordination and risk management.

• Planned and delivered 20+ cultural and networking events annually for a student organisation with 1,300+ members.
• Coordinated venue bookings, event logistics, and supplier liaison with university departments and external partners.
• Delivered flagship cultural events including Mid-Autumn Festival and Lunar New Year celebrations, attracting 300+ attendees per event.
• Developed outreach strategies that increased event attendance by 25% and active membership by 10% over three years.
• Managed 80+ volunteers annually, overseeing task allocation, onsite coordination, and communication during large events.
• Represented the organisation in inter-university collaborations and community engagement programs.

• Delivered frontline customer service support to 20–30 customers daily, assisting with technical setup, billing enquiries, and troubleshooting.
• Provided tailored mobile plan advice to international students, aligning services with study duration and budget.
• Maintained CRM records and customer feedback entries to support service improvements.
• Achieved 90%+ customer satisfaction ratings during peak service periods.
• Applied strong cross-cultural communication skills in a multilingual customer environment.