Mengjie Xia

Company rebranded to be independent from Franchise.

Job description is the same with below.

• To be better perform as an office operation team leader/office manager, I learnt all skills as a property manager first. so I know clearly every single person's job details and task in office. Step in any roll to help if someone has days off.
• Had new team of Virtual Assistants and managing the team.
• Improved our current compliance, redeveloped checklists for both rental and sales department routine tasks, help to design the workflow to allocate details of tasks for VAs.
• Monitor the team, improve and change for process if necessary to make the team work more efficient.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Maintain relationships with all business partners.
• Regular check office equipments and ordering stationary.
• Organise team weekly meeting and given analysed figure.
• Record and report office monthly revenue to head office.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

• Attended sales training course to learn sales strategy and legal process.
• Managing database and sending marketing email timely.
• Allocate office lead to sales agents fairly.
• Design and prepare all marketing brochures by using publisher.
• Upload listings to all portals and ordering title search, signboard, newspaper if necessary.
• Prepare listing presentation file and appraisal report.
• Prepare and pre-filled sales contract.
• Liaise with vendor, buyer, both solicitor to help sales agent to handle the contract from signed to settlement goes smoothly.
• Help sales agents with open homes.
• At the same time, I still responsible for rental department tenancy application process, collect and banking cash/cheque payments, or credit card payments.
• Learning skills and knowledge for property management as well.
• Translate between Mandarin speakers only and English if any Chinese clients having language issue.

• Operated multi-line telephone system to answer and direct high volume of calls.
• Corresponded and managing routine email, telephone, or postal mail without delay.
• Greeted incoming visitors and customers professionally and friendly.
• Confirmed appointments, communicated with clients, and data input to CRM.
• Kept reception area clean and neat to give visitors positive first impression.
• Collected cash& & credit card payments, processed transactions and updated relevant records.
• Handled incoming and outgoing mails deliveries.
• Provided support to company employees by copying, faxing, and filing documents.
• Rental Applications process with rental reference check and employment reference check to assist property manager to find good tenants.