Mengting Luo

From 2015 to 2018, my friends and I opened a women's clothing store on the Taobao platform. The main parts I am responsible for are store decoration, product updates and photography. My friend works as a customer service and model for this store. In three years of operation, I have become familiar with using photoshop to process pictures displayed in the store. My reasonable choices of main image, title, attributes and detail pages have significantly increased the store's transaction volume and exposure.

• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Assisted customers with returns, refunds and resolving transaction issues.
• Operated cash register to record transactions accurately and efficiently.
• Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Maintained up-to-date knowledge on local real estate market conditions to better assist clients with their needs.
• Enhanced communication between agents and clients through prompt relay of messages and information.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Improved client experience with timely follow-ups on leads, showing feedbacks, and transaction updates.
• Expanded network of potential buyers by attending industry events and engaging in community outreach initiatives.