MENGYANG SUN（MABEL）
Taringa,QLD
Summary
Highly motivated and adaptable professional with diverse experience in customer service, sales, and rehabilitation assistance. Proven ability to excel in fast-paced environments, with strong skills in communication, problem-solving, and teamwork. Demonstrated expertise in beverage preparation and product merchandising, consistently enhancing customer satisfaction and operational efficiency. A fast learner with a strong work ethic, dedicated to building positive relationships and delivering excellent service. Eager to apply knowledge and skills in both retail and healthcare settings.
Overview
3
3
years of professional experience
Work History
Tea Barista
Gong Cha
2024.06 - Current
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Intern Rehabilitation Therapist Assistant
Southern Medical University GuangZhou Hospital
2022.04 - 2023.06
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Sales Assistant
Little Red Book（ Social Software Company）
2022.01 - 2023.02
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Bachelor of Science - Pharmaceutical Sciences
The University of Queensland
Queensland06.2026
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Team Collaboration
- Effective Communication
- Hospitality and Professionalism
Timeline
Tea Barista
Gong Cha
2024.06 - Current
Intern Rehabilitation Therapist Assistant
Southern Medical University GuangZhou Hospital
2022.04 - 2023.06
Sales Assistant
Little Red Book（ Social Software Company）
2022.01 - 2023.02
Bachelor of Science - Pharmaceutical Sciences
The University of Queensland
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