Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mengyu (Dora) Liu

Adelaide,SA

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cinema Staff

Palace Nova Cinema
Adelaide, SA
11.2024 - Current
  • Provide customer service support including answering questions, resolving complaints, and responding to requests from patrons.
  • Perform cashier duties such as taking payments, counting money, and making change.
  • Assist with special functions, such as private screenings or school visits, at the cinema.
  • Comply with health and sanitation practices and procedures while handling food and drinks.
  • Enforce age restrictions and movie ratings, ensuring compliance with legal and company policies.
  • Take misplaced customer items to lost and found areas and reporting complex issues to supervisors.
  • Provide information regarding show times, new releases and upcoming movies and trailers.
  • Distribute refunds, promoting theater merchandise and issuing gift cards.
  • Implement promotional activities and upselling products to maximize revenue.
  • Conduct routine cleaning of theaters between showings to maintain a clean and safe environment.
  • Process admission payments and providing tickets.
  • Maintain positive working relationship with fellow staff and management.

Deli Staff Member

Homes Supermarket
Adelaide, SA
09.2024 - Current
  • Process cash, credit card, and gift card payments, promptly returning receipts, coins, bills, and payment cards to customers.
  • Chop veggie and fruit items for sale at the supermarket.
  • Maintain a clean work environment by wiping down counters and sanitizing surfaces regularly.
  • Maintain safe food handling practices to prevent germ spread.
  • Respond to customer questions regarding product availability.
  • Maintain high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assist customers in selecting appropriate products from the deli case.
  • Restock supplies such as paper towels, napkins, utensils.
  • Monitor temperature of freezers and coolers to maintain safety standards.
  • Wipe down tables and remove trash and dirty plates to provide clean, welcoming dining environment.
  • Restock napkins, condiments and utensils at self-service areas during slow periods.
  • Weigh and price products for sale.
  • Notify kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Unload deliveries from vendors into storage areas.
  • Provide support and guidance to colleagues to maintain a collaborative work environment.

Receptionist (Casual)

City Medical Centre
Adelaide, SA
11.2023 - 02.2024
  • Executed diverse administrative responsibilities.
  • Delivered courteous and professional customer service to patients in both English and Mandarin.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Managed bill settlements for Medicare and private insurance-covered patients, demonstrating a comprehensive understanding of billing policies.
  • Oversaw transactions using EFTPOS machines for payments, and daily settlements.
  • Collaborated with a team consisting of general practitioners, nurses, specialists, and fellow receptionists under the supervision of the general practice manager.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered incoming calls from patients, other clinics, and hospitals.

Worship Band Singer/Screen Operator (Volunteer)

New Life Christian Community
Adelaide, SA
01.2023 - Current
  • Attend weekly rehearsal with the band prior to Friday Youth Engage, Sunday services, and special events.
  • Organise bilingual lyrics prior to band rehearsals in the correct order, format, theme, and spellings.
  • Project the lyrics to screens line by line, in sync with the song flows, following the worship band leader’s instructions.
  • Undertake weekly workshops for training in singing harmonies, lead lines, and free worship.
  • Participate in the Christmas productions and New Year performances.

Education

Bachelor of Mechanical and Mechatronic Engineering (Honours) -

University of South Australia

Skills

  • Collaboration skills
  • Communication skills
  • Time management skills
  • Adaptability
  • Goal-driven
  • Microsoft Office
  • Revit Bluebeam
  • MATLAB
  • Python
  • Document management
  • Telephone skills
  • Mail handling
  • Reception desk management
  • Administrative support
  • Positive and professional
  • Multitasking and prioritization
  • Appointment scheduling
  • Project management

Certification

  • Working with Children Check (WWCC)
  • White Card

Languages

mandarin
Native/ Bilingual

References

References available upon request.

Timeline

Cinema Staff

Palace Nova Cinema
11.2024 - Current

Deli Staff Member

Homes Supermarket
09.2024 - Current

Receptionist (Casual)

City Medical Centre
11.2023 - 02.2024

Worship Band Singer/Screen Operator (Volunteer)

New Life Christian Community
01.2023 - Current

Bachelor of Mechanical and Mechatronic Engineering (Honours) -

University of South Australia

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Mengyu (Dora) Liu