Menna Abdulla
Conder,ACT
Summary
I am a 19 year old confident and bubbly employee with a passion for supporting customers to give them the best experience. My creative mind allows for strong problem solving skills and strong relationships with coworkers and customers. I am highly organised and I work well under high pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
Unison
Canberra City Centre, ACT
03.2024 - Current
- Handled customer complaints in a professional manner.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Provided product information and answered customer questions.
- Inspected purchased items for defects before handing them over to customers.
- Greeted customers upon entering the store and provided assistance.
- Processed returned and exchanges
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Created price tags and merchandise signs for new items.
Front of House
Under Bakery
Mawson, ACT
09.2023 - Current
- Provided excellent customer service through friendly interactions with guests.
- Performed opening and closing tasks such as cleaning duties, stocking supplies.
- Demonstrated upselling techniques when appropriate to increase sales volume.
- Maintained cleanliness of the restaurant, including tables, chairs, and floors.
- Assisted with food preparation tasks as needed.
Department Manager- Customer Experience and Rostering Manager
McDonalds
Phillip, ACT
12.2023 - 03.2024
- Completes rosters weekly for a large number of employees
- In charge of ensuring customers have the best experience
- Investigating customer complaints
- In charge of promoting new items and training crew members in new promotional items
- Analyzing sales patterns and store analytics
- Identified training needs among staff members and organized relevant workshops accordingly.
- Monitored daily sales figures to track trends in customer buying behavior.
Shift Manager
McDonalds
Manuka And Phillip, ACT
03.2020 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Ability to manage large groups
- Safely handle large amounts of cash and depositing money
- Can work with food and hot items
- Prepared detailed incident reports
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between staff members
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with food safety regulations and quality standards.
Sales Consultant
Van Heusen
Fyshwick
05.2023 - 10.2023
- Provided product information and answered customer questions.
- Inspected purchased items for defects before handing them over to customers.
- Greeted customers upon entering the store and provided assistance.
- Processed returned and exchanges
- Promoted special offers and discounts to encourage additional purchases.
Volunteer
Lifeline
Floriade, ACT
09.2019 - 10.2019
- Advertising Lifelines goals and services
- Collaborated with other volunteers to create a positive work environment.
Cashier
Woden Valley Canteen
Mawson Playing Fields, ACT
04.2019 - 08.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Handled cash and managed an eftpos machine
Education
Bachelor of Built environment (architecture) -
University of Canberra
Barton ACT07.2024
Bachelor of Business and Marketing -
University of Canberra
Barton ACT11.2023
Year 12 Certificate And ATAR -
Narrabundah College
Canberra, ACT11.2022
IB highschool certificate -
Telopea Park High School
Canberra, ACT11.2020
Skills
- Strong communication skills
- Ability to manage a large group of people
- Problem solving skills
- Good teamwork skills
- Good with technology
- Quick learner
- Trained in food safety procedures
- Has created rosters for workplace with 130 employees weekly
- Retail experience
- Creative mindset
References
Henry Taylor - McDonald's BRATE group supervisor
(02) 6232 6640 | Henry@Brate.com.au
Lachlan Cuttings - Owner of Under Bakery
+61 313 258 112
Certification
All of the qualifications listed below were obtained through McDonalds learning programs. Certificates can be provided upon request.
- Food Safety
- Fire Training
- First Aid
- Shift management
- Department management
Timeline
Sales Consultant
Unison
03.2024 - Current
Department Manager- Customer Experience and Rostering Manager
McDonalds
12.2023 - 03.2024
Front of House
Under Bakery
09.2023 - Current
Sales Consultant
Van Heusen
05.2023 - 10.2023
Shift Manager
McDonalds
03.2020 - 03.2024
Volunteer
Lifeline
09.2019 - 10.2019
Cashier
Woden Valley Canteen
04.2019 - 08.2019
Bachelor of Built environment (architecture) -
University of Canberra
Bachelor of Business and Marketing -
University of Canberra
Year 12 Certificate And ATAR -
Narrabundah College
IB highschool certificate -
Telopea Park High School
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