Menna Elgammal
Perth,WA
Summary
Reliable professional with 3+ years of experience handling consumers needs. Knowledgeable, dedicated and offering superior skills in problem solving, team work/ leading and training new staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Mobile Repair Technician/Retail Sales Associate
Mobile Experts
05.2023 - Current
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
- Reduced repair turnaround time with streamlined workflow processes for increased productivity.
- Collaborated with team members to improve overall service quality, resulting in higher customer retention rates.
- Identified common device problems and developed effective troubleshooting guides for faster issue resolution.
Mobile Repair Technician
Starphones
10.2021 - 05.2023
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
- Reduced repair turnaround time with streamlined workflow processes for increased productivity.
- Collaborated with team members to improve overall service quality, resulting in higher customer retention rates.
Sales Assistant
The Jerky Co
05.2021 - 10.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 01.2019
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Bachelor of Science - Health Sciences
Edith Cowan University
Perth, WA11.2026
High School Diploma -
Greenwood Senior High School
Greenwood, WA11.2020
Cert III - Education Support
North Metropolitan TAFE
Leederville, WA10.2020
Skills
- Inventory Control
- Customer Service
- Cash Management
- Information Security
- Product Knowledge
- Data Entry
- Consultative Sales
- Paperwork Processing
Languages
Arabic
Native or Bilingual
Timeline
Mobile Repair Technician/Retail Sales Associate
Mobile Experts
05.2023 - Current
Mobile Repair Technician
Starphones
10.2021 - 05.2023
Sales Assistant
The Jerky Co
05.2021 - 10.2021
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 01.2019
Bachelor of Science - Health Sciences
Edith Cowan University
High School Diploma -
Greenwood Senior High School
Cert III - Education Support
North Metropolitan TAFE
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