Microsoft office
MENUKA ADHIKARI
Barista, Cabin Crew, Receptionist, Waitress
Kogarah,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Smoothly manages conversational flow and diffuses difficult customer situations.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Motivated barista with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Waitress
Bay Vista
Kogarah, Nsw
03.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Informed customers about daily and seasonal specials.
Barista
Tea And Co ee School
Nepal
11.2021 - 02.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Prepared eye-catching, creative latte art to please customers.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Promoted additional items with beverages, increasing store sales.
- Updated specials board display to boost sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cabin Crew Member
Flytech International Pvt.com
Nepal
08.2021 - 12.2021
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Checked personnel for proper uniforms and safety equipment.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Oversaw maintenance of all required equipment and sent it out for required services.
Receptionist
Luxury Holidays Nepal Pvt. Ltd.
Nepal
07.2020 - 07.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided callers with address, directions, company website and related information.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Bachlor - Project Management
Sydney Metro College
Measeum 04.2022 - Current
Secondary Education -
Kot Devi Public Secondary School
NepalIntermediate -
Triton International College
Skills
Menu memorization
Software
Timeline
Bachlor - Project Management
Sydney Metro College
04.2022 - Current
Waitress
Bay Vista
03.2022 - Current
Barista
Tea And Co ee School
11.2021 - 02.2022
Cabin Crew Member
Flytech International Pvt.com
08.2021 - 12.2021
Receptionist
Luxury Holidays Nepal Pvt. Ltd.
07.2020 - 07.2021
Secondary Education -
Kot Devi Public Secondary School
Intermediate -
Triton International College
Similar Profiles
Pratik BhandariPratik Bhandari
Creeps Maker at Bay VistaCreeps Maker at Bay Vista
Kacee RobedeauKacee Robedeau
Assistant Director of Nursing at Bay Vista CommonsAssistant Director of Nursing at Bay Vista Commons
Adriana QuirozAdriana Quiroz
LVN Charge Nurse at Bay Vista Healthcare & Wellness CenterLVN Charge Nurse at Bay Vista Healthcare & Wellness Center