Menuka Gunawrdana
Cannington,WA
Summary
I am a well-organized, productive, and diligent individual that is open to learning about and embracing concepts that can be successfully implemented. I am willing to learn quickly and can fit into any position. I work well in teams and have strong interpersonal understanding and communication abilities. I'm committed to my personal growth in order to continually produce superior outcomes. currently looking for security related job in the field.
Overview
3
3
years of professional experience
Work History
Cashier
Coles Express
05.2023 - 11.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Maintenance Worker
Kleen West
04.2022 - 03.2023
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Steam-cleaned or shampooed carpets.
- Notified managers of repair needs or additions to building operating systems.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Maintained safety protocols through safe handling of equipment and chemicals.
Technical Support Engineer
Racing and Sports
08.2020 - 02.2022
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Collaborated with teams to solve technical customer problems across product suites.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Contributed to knowledge base by creating and maintaining articles and other technical documents.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
- Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
- Created technical design solutions for end users, consultants and contractors.
- Liaised with software engineering teams to resolve advanced customer issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
Certificate II - Security Operations
Perth Security Services
Perth, WA10.2023
Master of Science - Information Systems
Edith Cowan University
Perth, WA07.2022
Bachelor of Science - Software Engineering
University of Plymouth
UK01.2021
Skills
- First Aid Ticket
- RSA
- White Card
- Good Communication
- organized
- Hard Working
- Detail Oriented
- Reliable
Languages
English
Professional
Sinhala
Native/ Bilingual
Timeline
Cashier
Coles Express
05.2023 - 11.2023
Maintenance Worker
Kleen West
04.2022 - 03.2023
Technical Support Engineer
Racing and Sports
08.2020 - 02.2022
Certificate II - Security Operations
Perth Security Services
Master of Science - Information Systems
Edith Cowan University
Bachelor of Science - Software Engineering
University of Plymouth