Menuka Lama
Sydney,Australia
Summary
Objectives: I have 4+ years of experience working directly with different office departments such as customer service, warehouse, dispatch officers, accounting officials, and human resources, through which I have gained transferrable organizational and communication skills. Similarly, I am proficient on handling different operating systems including Linux, macOS, and Windows as well as proficient on numerous software including (Microsoft Dynamics 365), GPS and accounting software (SAGE, XERO and INSPIRE). Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Amazon
Sydney, New South Wales
10.2024 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
Amazon- Onsite Consultant
Adecco Group
04.2023 - 09.2024
- Assist with Payroll for pay queries of associates
- Align with Workforce staffing for planning, hiring
- Formulate plans to implement recommendations and overcome objections
- Arrange for or provide training to people affected by change
- Rostering a pool of of 100+ workers to meet client needs
- Performance managing workers to assist meeting client's target KPI's
- Conflict resolution between stakeholders and solving problems raised during day-to-day tasks
- Performing ad-hoc tasks to ensure compliance I.E ensuring work right compliance for workers
- Interpreting and ensuring workers are compliant with employment award guidelines (Road transport and distribution award, 2020).
- Identifying skill/staffing gaps and assisting client with filling said gaps
- Organized meetings between stakeholders to discuss project details and timelines.
- Assisted in developing new methods for data collection and analysis techniques.
- Developed and implemented customized strategies to meet client needs.
Warehouse Associate
Amazon Commercial PVT LTD
09.2021 - 03.2023
- Assist PA to run the shift smoothly by tackling unique challenge every day
- CPT accomplishment on time, TOT (Time of Task) check, Quality DPMO Feedback
- Communicate with managers and team leaders across different departments to manage workflow
- Train the new hire or cross training associates in pick process path
- Observe and evaluate the associate performance and submit evaluation to learning team, prepare an associate to work on their own confidently
Sales and Customer Service Representative
Gold Buyers Central
03.2021 - 08.2021
- Provide information and process of the company, convince customer for sales on the spot or arrange next meeting
- Stocktake and data inventory management and cash handling, Meet the target (Sales, KPI)
Admin/ Account Officer
Instant Access
11.2020 - 05.2021
- Invoice reconciliation in Inspire software
- Update timesheet for payroll purpose, prepare monthly sales spreadsheet
- Prepare variation report, Update day to day job in ongoing project
Administrator Officer
RG Transport (NSW) Pty. Ltd
08.2018 - 10.2020
- Look after Account Payable, Receivable, Invoice
- Payroll in an accounting software XERO and Sage one, Payment Chase
- Prepare for BAS, insurances, RTA/RMS, Handling calls and clients relation
- Prepare company presentation for new clients meeting
- Driver's log and Customer Pod's collect and store
Education
Master of Information Technology - Network Security
Charles Sturt University
06.2020
Bachelor's in science - Telecommunication and Computer Network Engineering
London South Bank University
06.2015
BTEC HND - Telecommunication & Computer Network
St. Patrick School of London
07.2013
Skills
- Problem Solver
- Leadership Management
- Project Management
- Linux Administration
- MS Office Packages
- Compliance Management
- Customer Relations
- Operations Management
- Performance monitoring
- HR knowledge
- Staff Supervision
- Logistics Coordination
References
References will be available upon request.
Languages
- Nepalese, Native
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
References
References available upon request.
Timeline
Operations Supervisor
Amazon
10.2024 - Current
Amazon- Onsite Consultant
Adecco Group
04.2023 - 09.2024
Warehouse Associate
Amazon Commercial PVT LTD
09.2021 - 03.2023
Sales and Customer Service Representative
Gold Buyers Central
03.2021 - 08.2021
Admin/ Account Officer
Instant Access
11.2020 - 05.2021
Administrator Officer
RG Transport (NSW) Pty. Ltd
08.2018 - 10.2020
Master of Information Technology - Network Security
Charles Sturt University
Bachelor's in science - Telecommunication and Computer Network Engineering
London South Bank University
BTEC HND - Telecommunication & Computer Network
St. Patrick School of London
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