Meraia Serevi
Liverpool,Australia
Summary
Graduate student pursuing a Master's in Museum and Heritage Studies, with experience in ticketing, bookings, point-of-sale systems, visitor services, and customer engagement. Committed to enhancing visitor experiences through accurate, efficient, and welcoming service. Looking for casual, part-time, or volunteering work within the GLAM sector to apply my academic and customer service experience.
Overview
5
5
years of professional experience
Work History
Bartender/ Usher
State Theatre
Sydney, Australia
01.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
Receptionist
All Saints Medical Centre
Ramsgate, Australia
03.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Bartender/Kitchen Hand
Event Cinemas
Town Hall, Australia
02.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Masters of Museum and Heritage Studies -
University of Sydney
Sydney07.2024
Bachelors of Arts - Anthropology and Philosophy
Western Sydney University
Sydney06.2024
Diploma - Social Sciences
Western Sydney University (College)
Sydney, NSW10-2020
Skills
- Ticketing & Booking Systems Operation (POS, reservations, invoicing)
- Customer Service Excellence & Issue Resolution
- Visitor Engagement & Event Check-In
- Cash Handling & Financial Transaction Accuracy
- Records & Data Management
- Calendar and Event Coordination
- Technology Proficiency (Booking software and MS Office)
- Time Management & Task Prioritisation
- Adaptability & Quick Learning of New Systems
Hobbies and Interests
- Museum and Heritage Studies
- Ethnomusicology
- Anthropology
- GLAM Sector
- Exhibition Curation
- Cultural Preservation
- Public Programs
- Research on Cultural Artifacts
References
Available upon request.
Timeline
Bartender/ Usher
State Theatre
01.2024 - Current
Receptionist
All Saints Medical Centre
03.2022 - 12.2023
Bartender/Kitchen Hand
Event Cinemas
02.2021 - 02.2022
Masters of Museum and Heritage Studies -
University of Sydney
Bachelors of Arts - Anthropology and Philosophy
Western Sydney University
Diploma - Social Sciences
Western Sydney University (College)
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