Meray Abou - Mehrez

• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Executed record filing system to improve document organization and management.
• Maintained and processed invoices, deposits, and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with corporate protocols.
• Used knowledge of local laws to comply with reporting requirements.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Generated invoices upon receipt of billing information and tracked collection progress.

• Answered phone calls and answered questions from potential customers.
• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for prospective clients.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Scheduled and confirmed appointments and meetings for senior management team.
• Addressed client inquiries and updated database information.
• Communicated with management to provide feedback on value and productiveness of appointment setting process.
• Established administrative work procedures to track staff's daily tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Understand customer needs and develop plans to address them
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Aim to preserve customers and renew contracts
• Liaise with architects and engineering's about drawings
• Prepare all documents required for approval through CDC or DA
• Complete design meeting with clients (going through potential design that will be best suitable for their property)
• Order council documents e.g 149 certificates and flood advice sheets
• Lodge Development Applications to council (electronically and face to face)
• Prepare documents for Occupation certificates once building works complete
• Appointment booking with clients
• Prepare HIA contracts and sale tenders to present to clients
• General office admin - Helping with front desk

• Liaise with architects and engineering's about drawings
• Prepare all documents required for approval through CDC or DA
• Complete design meeting with clients (going through potential design that will be best suitable for their property)
• Order council documents e.g 149 certificates and flood advice sheets
• Lodge Development Applications to council (electronically and face to face)
• Prepare documents for Occupation certificates once building works complete
• Appointment booking with clients
• General office admin
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Answering all incoming calls and fulfilling client's requirements as soon as possible.

• Managed over 100 accounts
• Built and maintained strong client relationships to drive business growth.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Dealing with buyers, store managers and General managers in manufacturing, industrial and construction industry
• Identifying and assessing a client's critical needs
• Identifying short and long term growth opportunities
• Attending meetings with clients
• Maintaining tight budget control over expenditure
• Forecasting and tracking key account metrics
• Keeping up to date with market trend and competitor activity
• Being a point of contact to priority customers and resolving any issues that they have
• Collecting and communicating customer requirements to all necessary departments
• Providing technical customer support as necessary
• Networking with business partners and customers (working together with suppliers)
• Submitting monthly sales reports to management

• Interact with suppliers about any purchasing issues
• Prepare purchase orders
• Receive, store and issue goods
• Creating receipt claims if there is an issue with invoice from the supplier
• Maintain stock records using manual or computerised systems
• Be responsible for, and check supply invoices against purchase orders
• Find sources of supply and obtain quotes from suppliers
• Liaise with customer service
• Switchboard relief
• Data entry when help required at times
• Create log-in's for new customers using the website
• Expedite outstanding orders for web customers
• Navigate customers through our website teaching them about all the features and how to purchase online
• Help out in all areas of the business when required
• Support external sales team
• Running reports on a weekly basis for customer service team
• Stock take
• Managing all enquiries coming through phone and email regarding web sales/customers
• Order taking over the phone
• Creating quotes
• Liaise with customer over the phone/via email regarding any enquiry
• Distribute emails from sales mail box to all sales team
• Working with the web development team on new functions they wish to launch on the web and social media

Achievements:

• Exceptional Customer service
• Training new staff
• Teamwork and Leadership Skills
• Time management
• Process development
• Complaints handling
• Developing a customer first attitude
• Willingness to please all customers
• Ability to work in a fast paced environment
• Developed a positive phone manner; able to speak fluently to customers and/or suppliers with no hesitation
• Completed Blackwood's Sales Academy Course
• Assisted the Business Development Manager for GOTSTOCK (new online company for Wesfarmers)
• Star award for accountability “during the Christmas break, and with limited experience, Meray showed great initiative and drive to complete multiple tasks critical to branch sales; some unfamiliar to her and outside her normal responsibilities
• Meray has exemplified a great “can do” attitude and is now training new employees”
• Star award for team work – this was awarded from the Gotstock team, as a few of us here at Blackwood's worked hard together to support
• Gotstock as much as we can in between our day to day role, giving up our normal work load when required to ensure all deadlines were met
• Retained and grew the business for Sydney Eye Hospital
• Customer no longer wanted to deal with Blackwood's and I was then made their internal contact to help retain their business and to keep the customer happy
• They are now spending more and ordering on a regular basis.
• Resolved customer service issues using company processes and policies and provided updates to customers.

• Greeting customers
• Taking phone calls and messages
• Office cleaning
• Creating Rental folders
• Booking appointments for Property Manager
• Filing
• Sending out work orders to tradesman
• Entering payments in the system

Achievements:

• Positive phone manner
• Time management
• Organisational skills
• Developed an outgoing personality
• Always meeting dead lines
• Clear communication skills

• Managing cleaning a number of departments
• Customer Service Registers
• Managing Fitting Rooms
• Lay-by providing service & assistance
• Service supervisor – looking after cash flow
• After working for Best and Less for a lengthy period of time, I was awarded with training new staff members across a number of departments which I managed
• I was able to develop and implement a systematic process that ensured a clean and well-serviced store at all times

Achievements:

• Exceptional Customer service
• Training new staff
• Teamwork & Leadership skills
• Time management
• Process development
• Complaints handling
• Developing a customer first attitude
• Strong customer service/ willingness to please
• Ability to work in a fast passed environment
• Stock management