Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercadezs Wilson

Emerald ,QLD

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

7
7
years of professional experience

Work History

Customer Advisor

NAB
Emerald , QLD
02.2022 - Current
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with questions and concerns regarding billing cycles, due dates and extensions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Performed cash handling duties including counting Notes, coins and cheques.
  • Opened term deposits, transactional and savings accounts as well as credit cards and personal loan applications within processing time limits.

Shop Assistant

Crave Food and Juice Bar
Emerald , QLD
09.2018 - 12.2021
  • Handled cash register transactions accurately and efficiently.
  • Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.

Education

High School Diploma -

Emerald State High School
Emerald Qld
11-2021

Certificate 3 in Business - Business

Maxima Training Group
11-2021

Certificate 2 in Skills For Work And Vocational Pathways - FSK20113

Emerald State High School
Emerald
11-2019

Skills

  • Customer service
  • Cash handling
  • Time management
  • Scheduling appointments
  • Problem solving
  • Effective communication
  • Critical thinking
  • Adaptability and flexibility
  • Communication skills

Timeline

Customer Advisor

NAB
02.2022 - Current

Shop Assistant

Crave Food and Juice Bar
09.2018 - 12.2021

High School Diploma -

Emerald State High School

Certificate 3 in Business - Business

Maxima Training Group

Certificate 2 in Skills For Work And Vocational Pathways - FSK20113

Emerald State High School
Mercadezs Wilson