Mercedes Myers
Sydney,NSW
Summary
Motivated General Manager with strong business acumen, creative flare, technical knowledge, a strong eye for detail & Project Management skills. An influential, adaptable, resilient people leader with clear and positive communication. Proven ability in establishing and maintaining seamless operational systems and processes, as well as relationship management. Expansive range of knowledge and versatility, along with strong interpersonal and negotiation skills. Seeking growth and development opportunities with a reputable and established company that aligns with personal values, mission and career goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Cubitt's Granny Flats & Home Extensions
10.2023 - Current
- Functional oversight of daily running of all departments (80+ direct and indirect reports) to ensure pace, consistency and operational excellence
- Developed and implemented strategies to increase sales and profitability.
- Responsible for the delivery of multiple projects successfully on time and within budget tolerances
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations by identifying areas of attention needed in the business and develop plans to uplift, correct and cross check functional KPI's
- Customer Experience auditing and direction of staff on CX standards and approaches
- End to End implementation and maintenance of operational processes and systems from sales, to drafting, estimating, permits/approvals, selections, construction and maintenance
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Custodian of visual and physical brand representation of the company and brand through direction of Digital Marketing Manager, Showroom Team, Marketing Partners and Design Team.
Executive Assistant to the Managing Director
Cubitt's Granny Flats & Home Extensions
01.2023 - 09.2023
- Detailed scoping of 10+ projects and co-ordination of project teams to ensure progress remains on track including preparation and briefing of project details for Managing Director
- Handled confidential and sensitive information with discretion and tact.
- Represent MD in all dealings where absent
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as liaison between departments to facilitate effective communication throughout the organisation.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Aided in recruitment processes by screening resumes, scheduling interviews, and assisting with candidate selection.
- Developed and refined company policies and procedures, contributing to a more organised work environment.
Procurement & CX Executive
Cubitt's Granny Flats & Home Extensions
04.2022 - 12.2022
- Responsible for creation and implementation of purchasing strategies
- Meet with department heads to understand and prepare forecasting of needs and supplies
- Review RFP's
- Review and negotiate contracts with 100+ vendors and suppliers
- Mapping customer journeys to identify gaps in customer experience across all touch points - from showroom to purchase, including recalls and customer support
- Collect, track and analyse customer feedback to internal stakeholders and suggest improvements based on insights gathered.
- Mentored 15+ junior consultants on best practices for building rapport with clients and suppliers while offering top-tier design advice tailored specifically to individual preferences.
Colour Consultant (Maternity Leave Contract)
Brickworks
10.2021 - 03.2022
- Established strong relationships with clients by maintaining open lines of communication throughout design processes.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Presented comprehensive design proposals using 3D renderings, colour boards, and material samples for client approval.
Colours & Electrical Consultant
Allcastle Homes
05.2021 - 10.2021
- Developed comprehensive plans for lighting layouts, ensuring adequate illumination and ventilation levels while considering energy consumption.
- Increased sales revenue by effectively showcasing merchandise and tailoring presentations to client needs.
- Provided exceptional customer service, addressing concerns promptly and ensuring overall satisfaction with purchases.
Colour Studio Manager
GJ Gardner Homes
05.2020 - 05.2021
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced supply chain efficiency through strategic sourcing and supplier relationship management.
- Recommended effective pricing strategies based on thorough analysis of customer purchasing behaviour patterns.
- Contributed to successful project completion by consistently meeting deadlines and fulfilling assigned tasks promptly including design and construction project management of flagship selections studio.
- Mentored x2 junior consultants on best practices for building rapport with clients while offering top-tier design advice tailored specifically to individual preferences.
Education
Bachelor Of Business Admin. - Management
Western Sydney University
Sydney, NSW12.2027
Bachelor Of Interior Design (Commercial) -
Billy Blue College of Design
Sydney, NSW2022
Skills
- Leadership and team building
- Design Thinking
- Project Management
- Problem Resolution
- Communication
- Negotiation
- Critical Thinking
- Risk Management
- Time Management
- Adaptability
- Workflow Management
Certification
- Certified Justice Of The Peace, 2023
- PRINCE2 Practitioner, 2024
References
Kate Cubitt - Managing Director | Cubitt's Granny Flats & Home Extensions | 0401 285 609 | kate.cubitt@gmail.com
Amanda Furlong - Head of Finance | Cubitt's Granny Flats & Home Extensions | 0418 977 133 | amanda.furlong3@gmail.com
Hobbies and Interests
- Travel
- Design
- Music
- Cooking
- Reading
Timeline
General Manager
Cubitt's Granny Flats & Home Extensions
10.2023 - Current
Executive Assistant to the Managing Director
Cubitt's Granny Flats & Home Extensions
01.2023 - 09.2023
Procurement & CX Executive
Cubitt's Granny Flats & Home Extensions
04.2022 - 12.2022
Colour Consultant (Maternity Leave Contract)
Brickworks
10.2021 - 03.2022
Colours & Electrical Consultant
Allcastle Homes
05.2021 - 10.2021
Colour Studio Manager
GJ Gardner Homes
05.2020 - 05.2021
Bachelor Of Business Admin. - Management
Western Sydney University
Bachelor Of Interior Design (Commercial) -
Billy Blue College of Design
- Certified Justice Of The Peace, 2023
- PRINCE2 Practitioner, 2024
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