Mercedes Wilson
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Cubic Transport Corporation
Silverwater
08.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Warehouse Forklift Operator
TOLL
Sydney
09.2021 - 07.2023
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Ensured all safety protocols were followed while operating the forklift.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Assisted with shipping and receiving activities as needed.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Utilized radio frequency scanners for tracking material movement throughout the warehouse.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Collaborated with team members to complete tasks efficiently and accurately.
Warehouse Operator
Martin Brower
Wetheril Park
08.2016 - 06.2021
- Received, sorted and stored incoming inventory items according to established guidelines.
- Performed cycle counts of warehouse stock on a regular basis.
- Assisted in unloading and stocking frozen goods into the freezer.
- Received incoming shipments of frozen goods and checked them for accuracy against purchase orders.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Trained new hires on proper use of voice picking technology and safety protocols.
Warehouse Operator
Woolworths
Minchinbury, NSW
09.2012 - 07.2016
- Operated forklifts and other material handling equipment safely and efficiently.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
- Ensured safety policies were followed at all times while working in the warehouse environment.
- Packaged items for shipment according to customer specifications.
- Utilized scanners and RF devices for tracking purposes.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Processed orders accurately, efficiently and within specified timeframes.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
Cert 3 - Warehouse Operations
ARC Training
Wetherill Park, NSW03-2020
High School Diploma -
Cumberland High School
Carlingford12-2002
Skills
- Product Knowledge
- Call Management
- Inbound and Outbound Calling
- Shipping and receiving understanding
- Adaptive team player
- CRM Software
- Warehouse Safety
- Forklift Operation
- Warehouse Operations
- Lifts 25-30 kg
- Order Picking
References
References available upon request.
Timeline
Customer Service Representative
Cubic Transport Corporation
08.2023 - Current
Warehouse Forklift Operator
TOLL
09.2021 - 07.2023
Warehouse Operator
Martin Brower
08.2016 - 06.2021
Warehouse Operator
Woolworths
09.2012 - 07.2016
Cert 3 - Warehouse Operations
ARC Training
High School Diploma -
Cumberland High School
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