Mercedez Taituha-Rickard

While working at the Australian Club my jobs have included:

• Fine dining/ silver service.
• Taking food/drink orders.
• Pouring/decanting wines.
• Running food.
• Flambe/tomahawk/steak tarte trolley.
• Ordering wines for the bar.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Completed two snow seasons at smiggins hotel

June to October 2023/2024

My jobs included

• Front of house service.
• Setting up tables for up to 160+ for diner service.
• Running food.
• Taking food/drink orders.
• Pouring/ Decanting wines.
• Room service/House keeping.

• Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
• Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
• Delegating staff.
• Made sure the restaurant is completely set up at the end of the night.
• Ordering stock for the bar.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.