Mercia Colette Sissing
Parramatta,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Training Coordinator
Intell Safety Solutions
03.2020 - 08.2023
- Compiled training handbook and related course materials.
- Worked with central management to identify, plan, align, and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Created and maintained detailed training records and reports for management review.
- Built and maintained professional relationships with vendors and suppliers.
Administrator Assistant
Demtay Construction
01.2006 - 12.2019
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Prepared transportation arrangements, itineraries and expense reports.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Collaborate with other departments to address customer concerns.
- Provide clear and concise explanations customer regarding financial matters.
- Build and maintain positive relationships with clients through effective communication and responsiveness.
Education
High School Diploma -
Fairvale Senior Secondary School
Durban, Kwazulu Natal, South Africa, 405209.2009
High School Diploma -
Edu-Build Institute
Durban, Kwazulu Natal, South Africa, 405212.2022
No Degree -
Merseta
Durban, Kwazulu Natal, South Africa, 405211.2021
Skills
- Performance Evaluation
- Employee Coaching
- Materials Organization
- Materials Preparation
- Verbal and Written Communication
- Work Independently and part of team
- Compassionate
- Energetic
- Proactive with can do attitude
Languages
English
Native or Bilingual
Afrikaans
Professional Working
Timeline
Training Coordinator
Intell Safety Solutions
03.2020 - 08.2023
Administrator Assistant
Demtay Construction
01.2006 - 12.2019
High School Diploma -
Fairvale Senior Secondary School
High School Diploma -
Edu-Build Institute
No Degree -
Merseta
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