MERCY KIPTANUI JELAGAT
Narre Warren South,VIC
Summary
Hardworking and reliable Food and Beverage attendant with strong ability in foood preparation and food service. Offering food presantation and kitchen support. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
EKA HOTEL
Edoret, KENYA
04.2022 - 11.2023
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Inspected dishes for cleanliness before serving them to customers.
- Assisted other staff members in setting up banquet events according to customer requests.
- Responded quickly to customer complaints or special requests in a professional manner.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Followed recipes consistently while preparing foods for guest orders.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Conducted regular inspections of beverage dispensing systems for proper temperature control and maintenance.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Food and Beverage Attendant
KENYA REVENUE AUTHORITY
Mombasa, KENYA
02.2021 - 03.2022
- Stocked displays with new and transferred merchandise.
- Greeted frequent visitors by name and explained new promotions.
- Stocked customer service stations with paper products or beverage preparation items.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked service stations with ice, napkins and straws.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Supported serving staff in delivering accurate and well-presented food orders.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Filled and served various beverages for customers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Selected food items from serving or storage areas and placed on dishes or in serving trays or takeout bags.
- Created food displays according to established standards and replaced dated products with fresh.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Provided exceptional service that reflected restaurant standards and core values.
- Replenished stocking stations with utensils, condiments and napkins.
- Set tables for upcoming meals by following food service guidelines.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Cleaned spills immediately using appropriate methods per company policy.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
Education
Bachelor of Hotel And Hospitality Management
UNIVERSITY OF ELDORET
Kenya08-2021
Master of International Hotel Management
TORRENS UNIVERSITY
Melbourne, VICSkills
- Food Production
- Food Safety Knowledge
- Kitchen Support
- Food Presentation
- Dining Room Organization
- Menu Development
- Buffet Maintenance
- Coffee and Cocktail amking
- Stress management
- Responsive service of Alcohol
Certification
- Responsive Service of Alcohol
- Food handling Certificate
Websites
Timeline
Food and Beverage Attendant
EKA HOTEL
04.2022 - 11.2023
Food and Beverage Attendant
KENYA REVENUE AUTHORITY
02.2021 - 03.2022
Bachelor of Hotel And Hospitality Management
UNIVERSITY OF ELDORET
Master of International Hotel Management
TORRENS UNIVERSITY
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