Mercy Thon
Summary
Motivated and adaptable professional with a background in team management, eager to transition into an executive assistant role. Seeking an opportunity to leverage my strong interpersonal, organisational, and communication skills to provide exceptional customer service
Overview
3
3
years of professional experience
Work History
Service Station Attendant
Eg Fuel
01.2023 - 11.2023
- Checked customer identification for cigarette sales.
- Maintained clean and orderly work station.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Promoted special offers and discounts to customers to maximize sales.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
Employment Consultant
APM Employment Services
08.2022 - 09.2023
- Managed caseloads of up to 100+ monthly clients in search of gainful employment.
- Reviewed, tracked and coordinated employment referrals.
- Proofread and edited clients' resumes to improve interview chances.
- Developed job leads in order to increase placements.
- Assisted 70+ clients with job placement.
- Tracked clients' progress in Pulse and ESS database to provide monthly reports
- Facilitated job fairs and industry events to build employment networks
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
Junior Manager
Hourglass Jewellery
01.2022 - 08.2022
- Developed project statements, deliverables and timelines for project assignments that met business objectives.
- Supervised various tasks in quest of completing project.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Performed basic clerical duties, set up meetings and assisted with budgeting reports.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
2IC Manager
Harvey Norman Furniture
02.2021 - 01.2022
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed detailed plans based on broad guidance and direction.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Filed paperwork and organized computer-based information.
Education
Bachelor of Science - Health Sciences
Deakin University
09.2023
Skills
- Proper Phone Etiquette
- Excel Spreadsheets
- Meeting Agendas and Minutes
- Microsoft Project
- Google Docs
- Meeting Planning
- Customer Service
- Customer Relationship Management
- MS Office Proficiency
- Public Relations
- Effective Customer Communication
- Office administration
Accomplishments
- Promoted to 2IC after only 2 months for exceptional performance.
- Customer service award
Timeline
Service Station Attendant
Eg Fuel
01.2023 - 11.2023
Employment Consultant
APM Employment Services
08.2022 - 09.2023
Junior Manager
Hourglass Jewellery
01.2022 - 08.2022
2IC Manager
Harvey Norman Furniture
02.2021 - 01.2022
Bachelor of Science - Health Sciences
Deakin University