Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mercy Thon

Summary

Motivated and adaptable professional with a background in team management, eager to transition into an executive assistant role. Seeking an opportunity to leverage my strong interpersonal, organisational, and communication skills to provide exceptional customer service

Overview

3
3
years of professional experience

Work History

Service Station Attendant

Eg Fuel
01.2023 - 11.2023
  • Checked customer identification for cigarette sales.
  • Maintained clean and orderly work station.
  • Facilitated sales of services and goods.
  • Maintained inventory of all saleable items.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Promoted special offers and discounts to customers to maximize sales.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.

Employment Consultant

APM Employment Services
08.2022 - 09.2023
  • Managed caseloads of up to 100+ monthly clients in search of gainful employment.
  • Reviewed, tracked and coordinated employment referrals.
  • Proofread and edited clients' resumes to improve interview chances.
  • Developed job leads in order to increase placements.
  • Assisted 70+ clients with job placement.
  • Tracked clients' progress in Pulse and ESS database to provide monthly reports
  • Facilitated job fairs and industry events to build employment networks
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.

Junior Manager

Hourglass Jewellery
01.2022 - 08.2022
  • Developed project statements, deliverables and timelines for project assignments that met business objectives.
  • Supervised various tasks in quest of completing project.
  • Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
  • Performed basic clerical duties, set up meetings and assisted with budgeting reports.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

2IC Manager

Harvey Norman Furniture
02.2021 - 01.2022
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Developed detailed plans based on broad guidance and direction.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Filed paperwork and organized computer-based information.

Education

Bachelor of Science - Health Sciences

Deakin University
09.2023

Skills

  • Proper Phone Etiquette
  • Excel Spreadsheets
  • Meeting Agendas and Minutes
  • Microsoft Project
  • Google Docs
  • Meeting Planning
  • Customer Service
  • Customer Relationship Management
  • MS Office Proficiency
  • Public Relations
  • Effective Customer Communication
  • Office administration

Accomplishments

  • Promoted to 2IC after only 2 months for exceptional performance.
  • Customer service award

Timeline

Service Station Attendant

Eg Fuel
01.2023 - 11.2023

Employment Consultant

APM Employment Services
08.2022 - 09.2023

Junior Manager

Hourglass Jewellery
01.2022 - 08.2022

2IC Manager

Harvey Norman Furniture
02.2021 - 01.2022

Bachelor of Science - Health Sciences

Deakin University

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Mercy Thon