Summary
Overview
Work History
Education
Skills
Accomplishments
References
References
Timeline
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Mercy Thon

Brunswick,Vic

Summary

Dynamic Inventory Administrator at Lawrence & Hanson with proven expertise in maintaining optimal inventory levels and resolving client disputes.

Skilled in Excel and effective customer communication, I consistently achieved high standards in administrative efficiency and client satisfaction, ensuring timely deliveries and accurate order fulfillment.

Overview

3
3
years of professional experience

Work History

Inventory Administrator

Lawrence & Hanson
10.2023 - 05.2024
  • Performed administrative duties such as data entry, faxing and copying.
  • Maintained optimal inventory levels with record-keeping and planning.
  • Communicated and resolved disputes with clients/suppliers regarding outstanding invoices, and adjustments.
  • Coordinated with suppliers, ensuring timely deliveries and accurate order fulfillment.
  • Maintained clean and organized files by separating by due date, priority levels and fulfilled task .

Employment Consultant

APM Employment Services
08.2022 - 09.2023
  • Managed caseloads of up to 100+ monthly clients in search of gainful employment.
  • Reviewed, tracked and coordinated employment referrals.
  • Proofread and edited clients' resumes to improve interview chances.
  • Developed job leads in order to increase placements.
  • Tracked clients' progress in Pulse and ESS database to provide monthly reports
  • Facilitated job fairs and industry events to build employment networks
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.

2IC Manager

Harvey Norman Furniture
02.2021 - 01.2022
  • Accomplished multiple tasks within established timeframes.
  • Averaged at $100,000 in sales monthly
  • Developed detailed plans based on broad guidance and direction.
  • Screened calls and emails and initiated actions to respond or direct messages for managers
  • Answered high volume of phone calls and email inquiries.
  • Filed paperwork and organized computer-based information.

Education

Bachelor of Science - Health Sciences

Deakin University
Melbourne, VIC
09-2024

Skills

  • Proper Phone Etiquette
  • Excel Spreadsheets
  • Meeting Agendas and Minutes
  • Microsoft Project
  • Google Docs
  • Meeting Planning
  • Customer Service
  • Customer Relationship Management
  • MS Office Proficiency
  • Effective Customer Communication
  • Office administration

Accomplishments

  • Promoted to 2IC after only 6 months for exceptional performance.
  • Achieved $100,000+ in sales through effectively communicating with customers and their needs.
  • Outstanding Customer Service Award - Harvey Norman 2021

References

APM Employment Services

Maryanne Leota Business Manager

maryanneleota@outlook.com

Hourglass Jewellery

Natasha Tivendale Business Manager

natashativendale.gmail.com

References

References available upon request.

Timeline

Inventory Administrator

Lawrence & Hanson
10.2023 - 05.2024

Employment Consultant

APM Employment Services
08.2022 - 09.2023

2IC Manager

Harvey Norman Furniture
02.2021 - 01.2022

Bachelor of Science - Health Sciences

Deakin University

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Mercy Thon