MERCY WAVINYA NYUMU
4B Elvira St, Palmyra,WA
Summary
Uplifting and compassionate individual with strong interpersonal and listening skills. Possesses foundational knowledge in mental health support and crisis intervention, with hands-on experience in de-escalation techniques and empathetic communication. Aims to create positive impact by fostering supportive and inclusive community environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Smart Healthcare Solutions
01.2025 - Current
- Assisted individuals with daily living activities, promoting independence and dignity.
- Supported clients in achieving personal goals through tailored care plans.
- Facilitated communication between clients and healthcare professionals to enhance support services.
- Observed and documented client progress, ensuring accurate records for ongoing care evaluations.
- Learned safety protocols and implemented best practices to ensure client well-being.
- Provided emotional support, fostering a positive environment for clients and their families.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Community Support Coordinator
Kamili Organization
11.2022 - 09.2023
- Coordinated community outreach programs to enhance resident engagement and support services.
- Assisted in developing resource materials for community members, ensuring accessibility and clarity.
- Supported case management processes by collecting and organizing client information efficiently.
- Facilitated workshops and informational sessions to promote available community resources.
- Collaborated with local organizations to strengthen partnerships and expand service offerings.
- Implemented tracking systems for service delivery, enhancing accountability and responsiveness.
- Monitored client feedback to identify areas for improvement in community support initiatives.
- Created safe spaces where diverse groups could engage in dialogue, fostering greater understanding and unity among community members.
- Coordinated multi-disciplinary teams of professionals to ensure seamless service provision for clients served.
- Collaborated closely with fellow team members to ensure consistent communication, case management, and service delivery.
Education
Master of Arts - Counselling
Australian Institute of Professional Counsellors
Perth, Australia09-2026
Bachelor of Arts - Counselling
University of Nairobi
Nairobi, Kenya12-2022
High School Diploma -
Kenya High School
Nairobi, Kenya12-2015
Skills
- Daily living assistance
- Problem-solving
- Personal care
- Multicultural sensitivity
- Research and evaluation
- Service planning
- Team collaboration
- Adaptability and flexibility
- Effective communication
- Written and verbal communication
- Certified in CPR/AED
- Multitasking Abilities
- Reliability
Certification
Leadership and Development - UNICEF
Certificate IV in Dissability
Leadership management and Health System Strengthening - AMREF AFRICA
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
French
Elementary
Interests
- Gardening
- I participate in a variety of outdoor recreational activities
- Environmental Stewardship
- Adventure Travel
Timeline
Disability Support Worker
Smart Healthcare Solutions
01.2025 - Current
Community Support Coordinator
Kamili Organization
11.2022 - 09.2023
Master of Arts - Counselling
Australian Institute of Professional Counsellors
Bachelor of Arts - Counselling
University of Nairobi
High School Diploma -
Kenya High School