Merdin Ekic

Key Tasks and Responsibilities:

• Reviewed insurance policies to ensure compliance with existing regulations.
• Evaluated customer applications and determined eligibility for coverage based on established criteria.
• Provided guidance to customers regarding available insurance plans and their benefits and limitations.
• Analyzed financial statements to determine appropriate levels of coverage for clients.
• Researched industry trends, legislative changes, and other market conditions affecting insurance products and services.
• Responded promptly to customer inquiries about their policies and provided timely updates as needed.
• Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
• Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
• Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
• Closed sales on new policies by presenting insurance options to customers accurately and efficiently.

Key Tasks and Responsibilities:

• Processing of payments through the POS system
• Monitoring & Handling of product stock
• Merchandising stock based upon LEGO company standards
• Coordinated team activities and delegated tasks to ensure efficient completion of projects
• Delivering exceptional customer service with expert product knowledge
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• Reporting and preventing potential and current health and safety violations
• Provided coaching and feedback on employee performance, encouraging professional development.
• Developed strategies for problem solving and conflict resolution among team members.
• Encouraging customers and employees to maintain covid safe practices
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

Key Tasks and Responsibilities:

• Developed and implemented strategies to meet sales quotas.
• Analyzed customer feedback to identify areas of improvement in product offerings.
• Maintained accurate records of customer interactions and transactions.
• Resolved customer complaints promptly and efficiently.
• Provided personalized service to build relationships with customers.
• Assisted customers in selecting appropriate products or services for their needs.
• Advised customers on the latest product features and benefits.
• Monitored inventory levels and placed orders as needed.
• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.