Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mere Ngawaka

BALDIVIS

Summary

Dynamic professional with extensive experience in leadership and customer service, notably at Goodtime Foods. Proven ability to enhance team productivity through effective communication and quick decision-making. Skilled in safety protocols and fostering a supportive environment, ensuring operational efficiency and high customer satisfaction. Reliable and adaptable, with a strong focus on achieving organizational goals.

Overview

15
15
years of professional experience

Work History

Door Dasher

Door Dash
04.2023 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Support Worker

Toucan Taranaki
07.2018 - 04.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Health and safety rep.
  • Union delegate.

Supervisor

Goodtime Foods
01.2015 - 09.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Forklift operator.
  • Nzqa in bakery industry.
  • Health and safety rep.

Supervisor

Kanuka Timber
04.2012 - 10.2015
  • Supervised 16 employees.
  • Produce laminated building frames.
  • Operated machinery.
  • Forklift operator.
  • Loading and unloading of trucks.
  • Packaged frames for dispatch.
  • Drove work van for pick up and drop off.
  • Nzqa qualifications for timber industry.
  • Daily production meetings.
  • Conducted job interviews.
  • Health and safety rep.
  • Cash handling.
  • Grading of timber.

Seafood Team Member

Pak N Save
03.2010 - 09.2012
  • Serve from display cabinet.
  • Restocking.
  • Picking product for customers.
  • Ordering stock.
  • Stock rotation.
  • Food handling.
  • Also worked in butchery department when needed.

Education

Taradale High School
New Zealand

Skills

  • Quick decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Can work alone
  • Can work in a team environment
  • Multi task
  • Honest
  • Look after team mates and help when needed
  • Eye for detail
  • Easily adjustable

Timeline

Door Dasher

Door Dash
04.2023 - Current

Support Worker

Toucan Taranaki
07.2018 - 04.2022

Supervisor

Goodtime Foods
01.2015 - 09.2018

Supervisor

Kanuka Timber
04.2012 - 10.2015

Seafood Team Member

Pak N Save
03.2010 - 09.2012

Taradale High School

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Mere Ngawaka