Mere Vada
Sydney,NSW
Summary
Dynamic library professional with a proven track record at The University of the South Pacific Library, enhancing patron satisfaction by 15% through exceptional customer service and effective communication. Skilled in circulation management and event coordination, I excel in fostering community engagement and streamlining library processes for improved efficiency.
Overview
22
22
years of professional experience
Work History
Library Assistant
The University of the South Pacific Library
01.2019 - Current
- Circulation Management: Check in and out library materials, renew items, and handle fines and fees. Achievement: Reduced wait times for checkouts by 20% through streamlined processes.
- Patron Assistance: Help patrons locate books, answer reference questions, and provide reading recommendations. Achievement: Increased patron satisfaction scores by 15% by offering personalized and efficient service.
- Program Support: Assist with planning and executing library events, workshops, and programs. Achievement: Successfully coordinated a series of author events, boosting attendance by 30% and enhancing community engagement.
- Shelving and Organization: Maintain the order and organization of library materials on shelves. Achievement: Implemented a new shelving system that improved material retrieval speed by 25%.
- Customer Service: Address patron concerns, provide information about library services, and ensure a positive library experience.
- Information Desk Duties: Operate the information desk, manage reservations, and support users with digital resources and catalog searches.
- Teaching Experience: Delivered engaging curriculum for UU114 students focused on Information Research Skills, including database searching academic writing and critical evaluation of sources.
Junior Library Assistant
The University of the South Pacific Library
01.2018 - 01.2019
- Assisting Library users to locate books & other library resources.
- Enforcing Policies regarding Noise, food consumption etc.
- Registration of new users.
- Engaging with library users face to face & over the phone & through email.
- Handling payments including for overdue books, lost books & noise fine.
- Answering enquiries using IT based research tools & using the internet.
- Assisting patrons in scanning, photocopying.
- Assist in Library Display.
Part Time Junior Library Assistant
The University of the South Pacific Library (Pacific Islands Marine Resources Information System)
01.2016 - 01.2018
- Online issue & returns of loans- general & reserve, including Laptops & Android Tablets.
- Registration of library borrowers.
- Notifying borrowers of receipt of new book requests.
- Shelf reading of the reserve collection.
- Sale of examination papers, photocopy cards and printing cards.
- Receipt of monies for fines, copying and printing.
- Shelf reading of the reserve collection.
- Identification of books for repair.
- Clearing library fines.
Relieving Administration Clerk
Safeway Electronics Ltd
01.2005 - 01.2007
- Accounts.
- Reconciling of Recharge and Tele cards Sales.
- Banking of all sales.
- Worked as debtor's assistant.
- Reception.
- Cashier.
- Managing switchboard and assisting customers with their queries.
Cashier
BP Kundan Singh
01.2003 - 01.2005
- Scan and verify prices on products.
- Take payment in exchange of products and ensure correct change is tendered.
- Balance cash registers at the end of each shift.
- Manage product returns and exchanges.
- Assist with stocking shelves.
- Listen to customers grievances and offer to resolve their problems.
- Manage receipts and coupons.
- Ensure that working environment is clean and tidy at all times.
- Training new staff.
Education
Diploma in Library Information Studies - Library And Information Science
University of The South Pacific
Suva Fiji Islands03-2019
Skills
- Circulation management
- Patron assistance
- Information retrieval
- Event coordination
- Digital resource support
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Preservation techniques
- Patron registration
- Multimedia management
- Telephone etiquette
- Time management
- Children's programs
- Patron education
Affiliations
- Member of Vunilagi book club , that does reading classes for primary school students at Nanuku settlement an informal settlement in Suva, Fiji
Timeline
Library Assistant
The University of the South Pacific Library
01.2019 - Current
Junior Library Assistant
The University of the South Pacific Library
01.2018 - 01.2019
Part Time Junior Library Assistant
The University of the South Pacific Library (Pacific Islands Marine Resources Information System)
01.2016 - 01.2018
Relieving Administration Clerk
Safeway Electronics Ltd
01.2005 - 01.2007
Cashier
BP Kundan Singh
01.2003 - 01.2005
Diploma in Library Information Studies - Library And Information Science
University of The South Pacific
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