Mereani Batidamuni
Summary
Experienced with customer interaction and support, ensuring seamless service delivery. Utilizes effective communication and problem-solving skills to address client needs. Track record of enhancing customer satisfaction and driving team success.
Overview
13
13
years of professional experience
Work History
Customer Experience Agent
WINC
Mascot, NSW
10.2022 - 04.2025
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Investigated customer complaints and escalated issues to address critical requests.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Creating new log in/users link to customers accounts.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Utilized SAP and SALESFORCE tools effectively to track customer interactions, enabling quick access to relevant information when needed.
- Efficiently processed returns, refunds, credits and exchanges according to company policies while ensuring continued positive rapport with customers.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Managed high call volumes, emails and chats while providing exceptional customer support and maintaining professional composure,
- Conducted proactive follow-up calls to Internal Departments to ensure complete resolution of customer issues and concerns, regarding their orders inquiries
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance KPI's consistently, contributing to the success of the team operations.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Posted customer payments by recording cash, checks, and credit card transactions.
Production Worker
Tip Top Bakery
02.2019 - 11.2021
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Unloaded incoming products and moved boxes to staging areas
- Sorted items and transported to final storage locations
- Calibrated machines to maintain required productivity levels and extremely organized
- Strong verbal communication
- Multitasking Skills adherence to quality standards
- Reviewed job specifications to determine appropriate setups for production runs
- Documented production information via daily system logs and discussed issues with management
- Skilled in Microsoft Word, Excel
- Examined incoming materials and compared to documentation for accuracy and quality
- Supported current production needs by moving items between the line.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Facilitated training for junior production workers, improving overall team skill levels.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
Administrative Clerk
Services – Ministry- Lands And Survey, Suva Fiji
01.2012 - 10.2018
- Updating and maintain relevant and accurate data in the Crown Lease Oracle System
- Providing and advising appropriate file management services and procedures for crown lease and other land services matters
- Carrying out searchers for all new leases lodged and other type of lease lodge by Lands Department.
- Relation to mortgages on the State Lease Property
- Providing quality customer's service to Lands Department external and internal clients
- Submissions of monthly report to Registrar of Titles for their record and also to Principal Lands Officer
- Providing quality customer's service to Lands Department external and internal customers
- Continually sought methods for improving daily operations, communications with clients, record-keeper and data entry for increased efficiency
- Created a welcoming environment for the customer by greeting and Assisting, as well as quickly responding to customer inquiries and needs
- Updating of cheques and all the land payments made by the clients on daily basis
- Opening of new account for new leases that has been registered and
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor Of Commerce - Human Resource Management, Management And Industrial Relations
Fiji National University
Nasinu, Central Division01.2016
Skills
- Customer service and relationship management
- Call control-call centre experience
- Billing adjustments and refunds
- Multi-line phone systems
- Issue and complaint resolution
- Customer data confidentiality
- Excellent Communication skills both written and verbal
- Microsoft office and Excel -great computer skills
- Order processing & Data Entry
- Problem-solving skills
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Administrative and office support
- Effective communication & active listening
LANGUAGES
English
Full Professional
Full Professional
Hobbies and Interests
I'd always love to travel to places, which I had never been, to meet new people and get to know them. Be on my own or travel with family.
Timeline
Customer Experience Agent
WINC
10.2022 - 04.2025
Production Worker
Tip Top Bakery
02.2019 - 11.2021
Administrative Clerk
Services – Ministry- Lands And Survey, Suva Fiji
01.2012 - 10.2018
Bachelor Of Commerce - Human Resource Management, Management And Industrial Relations
Fiji National University