Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
Generic

Mereani Batidamuni

Summary

Experienced with customer interaction and support, ensuring seamless service delivery. Utilizes effective communication and problem-solving skills to address client needs. Track record of enhancing customer satisfaction and driving team success.

Overview

13
13
years of professional experience

Work History

Customer Experience Agent

WINC
10.2022 - 04.2025
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Creating new log in/users link to customers accounts.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Utilized SAP and SALESFORCE tools effectively to track customer interactions, enabling quick access to relevant information when needed.
  • Efficiently processed returns, refunds, credits and exchanges according to company policies while ensuring continued positive rapport with customers.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Managed high call volumes, emails and chats while providing exceptional customer support and maintaining professional composure,
  • Conducted proactive follow-up calls to Internal Departments to ensure complete resolution of customer issues and concerns, regarding their orders inquiries
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Exceeded monthly performance KPI's consistently, contributing to the success of the team operations.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Responded to inbound inquiries regarding accounts and payments.
  • Posted customer payments by recording cash, checks, and credit card transactions.

Production Worker

Tip Top Bakery
02.2019 - 11.2021


  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Unloaded incoming products and moved boxes to staging areas
  • Sorted items and transported to final storage locations
  • Calibrated machines to maintain required productivity levels and extremely organized
  • Strong verbal communication


  • Multitasking Skills adherence to quality standards
  • Reviewed job specifications to determine appropriate setups for production runs
  • Documented production information via daily system logs and discussed issues with management
  • Skilled in Microsoft Word, Excel
  • Examined incoming materials and compared to documentation for accuracy and quality
  • Supported current production needs by moving items between the line.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Facilitated training for junior production workers, improving overall team skill levels.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.

Administrative Clerk

Services – Ministry- Lands And Survey, Suva Fiji
01.2012 - 10.2018
  • Updating and maintain relevant and accurate data in the Crown Lease Oracle System
  • Providing and advising appropriate file management services and procedures for crown lease and other land services matters
  • Carrying out searchers for all new leases lodged and other type of lease lodge by Lands Department.
  • Relation to mortgages on the State Lease Property
  • Providing quality customer's service to Lands Department external and internal clients
  • Submissions of monthly report to Registrar of Titles for their record and also to Principal Lands Officer
  • Providing quality customer's service to Lands Department external and internal customers
  • Continually sought methods for improving daily operations, communications with clients, record-keeper and data entry for increased efficiency
  • Created a welcoming environment for the customer by greeting and Assisting, as well as quickly responding to customer inquiries and needs
  • Updating of cheques and all the land payments made by the clients on daily basis
  • Opening of new account for new leases that has been registered and
  • Input data and processed system change to generate accurate reports.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor Of Commerce - Human Resource Management, Management And Industrial Relations

Fiji National University
Nasinu, Central Division
01.2016

Skills

  • Customer service and relationship management
  • Call control-call centre experience
  • Billing adjustments and refunds
  • Multi-line phone systems
  • Issue and complaint resolution
  • Customer data confidentiality
  • Excellent Communication skills both written and verbal
  • Microsoft office and Excel -great computer skills
  • Order processing & Data Entry
  • Problem-solving skills
  • Time management
  • Multitasking Abilities
  • Calm and professional under pressure
  • Administrative and office support
  • Effective communication & active listening

LANGUAGES

English
Full Professional
Full Professional

Hobbies and Interests

I'd always love to travel to places, which I had never been, to meet new people and get to know them. Be on my own or travel with family.

Timeline

Customer Experience Agent

WINC
10.2022 - 04.2025

Production Worker

Tip Top Bakery
02.2019 - 11.2021

Administrative Clerk

Services – Ministry- Lands And Survey, Suva Fiji
01.2012 - 10.2018

Bachelor Of Commerce - Human Resource Management, Management And Industrial Relations

Fiji National University

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Mereani Batidamuni