Summary
Overview
Work History
Education
Skills
Timeline
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Mereani Ralolokula

Mereani Ralolokula

Parramatta,NSW

Summary

Reliable and friendly housekeeping professional with a strong focus on cleanliness and attention to detail. Known for delivering quality service and fostering welcoming atmospheres for guests. Proven ability to work collaboratively within teams while maintaining high standards of organization and time management.

Overview

2
2
years of professional experience

Work History

Housekeeping Room Attendant

Mercure Hotel
08.2024 - 02.2025
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Aged Care

NVC
07.2023 - 07.2024
  • Completed ongoing professional development opportunities to stay current on industry trends and best practices in aged care services.
  • Continually updated knowledge in aged care practices by attending professional development courses regularly.
  • Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
  • Managed complex cases involving multiple comorbidities, applying critical thinking skills to ensure optimal patient care delivery.

Education

High School Diploma - Aged Care

NVC COLLEGE

Certificate 3 Individual Support - Aged Care

Kingsway Vocational Training
New Angledool, NSW
07.2024

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Mopping floors
  • Waste disposal
  • Chemical handling
  • Maintenance coordination
  • Sorting and washing laundry
  • Cleaning techniques
  • Supply inventory management
  • Bathroom maintenance
  • Folding clean laundry

Timeline

Housekeeping Room Attendant

Mercure Hotel
08.2024 - 02.2025

Aged Care

NVC
07.2023 - 07.2024

Certificate 3 Individual Support - Aged Care

Kingsway Vocational Training

High School Diploma - Aged Care

NVC COLLEGE

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Mereani Ralolokula