Meredith Auboire
Senior Area Manager
Scarborough,QLD
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader who partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Manager – Apple, Chermside
Apple
Brisbane, Queensland
5 2022 - Current
- I currently lead a high performing team of 80 professionals, driving exceptional customer experiences and achieving key business metrics
- This involves strategic planning, team coaching, and ensuring operational excellence in a dynamic, fast paced environment
- I continue to successfully manage projects like launching new products (e.g Apple Vision Pro), creating reference materials, Public Speaking and Training to ensure seamless execution and team adoption that optimise customer experience, team performance and sales.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Biz Dev / Account Manager
Hunter Fashion House Agency
11.2021 - 05.2022
- Servicing and management of a portfolio of 60 fashion accounts
- Identifying and creating new business and successfully convert to increase business success
- On the road visiting new and existing customers and mapping out new business
- Building trust and credibility with customers by demonstrating sound brand and product knowledge
- Influencing sales opportunities by presenting/showing 3 different Seasonal Fashion ranges, knowing product fabrication, margin for account holders profits and demographics
- Liaising and build relationship with accounts and answering queries/returns
- Strategically planning call cycles to based on seasonal ranges knowing what to show and when –eg; colder climates vs warmer climates
- Accomplishing all set budgets for each account
- Being Brand Ambassador outside work hours – building Marketing Strategy
- Maintaining CRM and cloud-based databases/programs.
Area Manager QLD
Bras’N’Things
01.2016 - 11.2021
- Conducting regular effective and meaningful store visits of 9 stores. Delivering store performance appraisals, to ensure implementation of standards, expectations and performance appraisal system is carried through correctly and culturally
- Analyzing daily, weekly, monthly and yearly sales and KPIs results to identify coaching opportunities and rewarding team based on results and other achievements, never missing an opportunity to praise good performance
- Ability to inspire, motivate and develop high performing teams by showing as opposed to telling and communicating and involving team in decision making
- Strong focus on maximizing sales and minimizing wage costs, through coaching, data mining and P&L data
- Excellent communication skills, both written and verbal – weekly communication to team both written and verbal being key driver for success
- Ability to define clear goals and objectives daily, weekly, monthly and yearly to achieve successful outcomes and ensure company standards and directives are applied
- Recruitment of team throughout the year / Christmas Period (large volume)
- Adhere to all recruitment policies and procedures
- Excellent management of productivity and achievement of deadlines - All directive and tasks actioned within appropriate timeframes through prioritizing and delegating appropriately
- Implementing VM guides and directives, and maximizing sales from key merchandising areas to increase sales, while also providing feedback to VM team to support strategy and improvements
- Stock management and data integrity to company standards.
R.S.M - Global Retail Brands: HOUSE/ROBINS KITCHEN
Global Retail Brands
01.2015 - 01.2016
- High level of responsibility for store profitability and financial budgeting, ensuring that the business maximizes sales and controls wage costs for 11 stores
- Attained budget and sales goals through daily tracking and analysis – implement action plans to improve results
- Identify and act on areas of concern
- Opened, recruited and merchandised 2 new stores at Chermside and Kawana Waters
- Individual store visits to make sure all stores are stocked, clean and visually merchandised to marketing campaign or company direction
- Monitor over stock and gaps in inventory levels and communicate issues with HO
- Ensure stock takes are run effectively and per policy and procedure
- Interview, hire, coordinate and coach store managers, ASM and core casuals
- Actively worked on sales floor, to foster team morale, leading from the front
- This allowed me to communicate clearly with teams to achieve store goals, identify areas of opportunity and celebrate areas of success
- Encourage and support team in all areas of their work, and create positive environment for customers and team
- Ensuring all team members have access to and act upon official communications - verbal and written.
Regional Sales Manager
T2
01.2012 - 06.2015
- Attaining budget and sales goals through daily tracking and analysis – implement daily action plans and weekly conference calls to improve results for 9 stores
- Identify areas of concern in profit and loss report (P&L)
- Interview, hire, coordinate and coach store managers, ASM and core casuals if needed
- Work on the sales floor with team to foster team morale, identify areas of opportunity and celebrate areas of success
- Encourage and support team in all areas of their work, and create positive environment for customers and team
- Individual store visits to make sure the store is stocked, clean and visually merchandised to marketing campaign or company direction
- High level of responsibility for store profitability and financial budgeting, maximizing sales, maximize margin and control costs
- Maintain wage budgets, review overall region to get holistic view of performance as well as individual stores
- Analyze wage and conversion reports, and communicate strategies to assist smooth running of operational practices of all stores, making sure each runs effectively, cleanly, complies with marketing and sales campaigns and workplace health and safety requirements
- Coordinate manager meetings monthly and review customer experience reports
- Report to senior management in the company twice weekly and deliver Key Business Measures.
Manager of T2 – Queens Plaza
T2
01.2010 - 01.2012
- People Management – recruitment and induction of new and existing team members, complete all employment documentation
- Rostering and creating planning schedules based on traffic and budget
- Performance reviews with team and providing objective feedback
- Keeping T2 visions and values at the forefront of decision making and action
- Product, sales and customer service training – making it fun! Ensuring all team members have access to and act upon official communications both verbal and written – team meetings
- Ensure the store delivers a high level of customer service and maintains a daily high level of presentation and merchandising standards with both store and team
- High level of responsibility for store profitability and financial budgeting
- Analysis of store level reports and identifies new strategies for maximizing results
- Monitor over stock and gaps in inventory levels and communicate issues
- 6 monthly Stock takes and weekly cycle counts to ensure loss prevention is kept to a minimum
- Ensure workplace is safe and without risk to health both physical and psychological.
Business Development Manager / Web Developer
Datasearch Internet Services
01.2007 - 06.2010
- Generating Sales and developing sales proposals based on client specification
- Designing and building dynamic, functional websites – ASP.NET / XHTML
- Community Networking
- – Social Media, Advertising / E-marketing
- Flash CS3 Designer / Action Scripting 2.
Research Assistant
Queensland University Technology
01.2006 - 06.2010
- Researching Real Simple Syndication (RSS) Technology as a means for mass communication throughout QUT
- Report findings with graphical representation on financial savings to the University, based on replacing email with RSS for means of mass communication
- Presentation of findings to the Vice Chancellor and head of departments via PowerPoint Presentation and written report format
- Implementation of training booklet for creating RSS feeds within a Wikipedia environment.
Education
Diploma - Information Technology (Multimedia Intergration)
04.2001 -
- Coursework: Mental Health First Aid Australia
- Coursework: First Aid and Emergency Assessment
Skills
Strategic planning
Team coaching
Operational excellence
Data analysis
Change management
Customer service
Sales
Training
Interpersonal skills
Communication skills
Organization
Planning
Facilitation
Project management
Performance optimization
Community engagement
Staff Development
Time Management
Workforce Management
References
References are available on request.
Timeline
Biz Dev / Account Manager - Hunter Fashion House Agency
11.2021 - 05.2022
Area Manager QLD - Bras’N’Things
01.2016 - 11.2021
R.S.M - Global Retail Brands: HOUSE/ROBINS KITCHEN - Global Retail Brands
01.2015 - 01.2016
Regional Sales Manager - T2
01.2012 - 06.2015
Manager of T2 – Queens Plaza - T2
01.2010 - 01.2012
Business Development Manager / Web Developer - Datasearch Internet Services
01.2007 - 06.2010
Research Assistant - Queensland University Technology
01.2006 - 06.2010
TAFE Queensland - Diploma, Information Technology (Multimedia Intergration)
04.2001 -
Manager – Apple, Chermside - Apple
5 2022 - Current